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Remote Tx- Intake Specialist (Client Service - Sales)
Company | Heard & Smith, LLP |
Address | San Antonio, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Legal Services |
Expires | 2023-08-14 |
Posted at | 10 months ago |
Intake Specialist (Client Service - Sales)
- Paid Holidays, Accrued Paid Time Off (FT only);
- 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)
- Wellness Program (FT only);
- Fast-paced, professional environment;
- Fulfilling, challenging, and rewarding;
- Great Medical Benefits Package (FT only);
- Great team environment;
- Competitive Salary $14.50-$16.50 per hour with potential for incremental increases during your first 180 days up to an additional $2/hour based on performance.
- Sign up 4 new cases per day to the firm
- Be expected to maintain a minimum call quality score of 90%
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Solve problems and maintain confidentiality
- Build the initial client relationship and confidence in our firm with every prospective client interaction
- Take 150 – 200 calls per day in a professional inbound/outbound call center environment
- Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
- Be expected to meet occupancy and adherence goals
- Sales experience a plus
- Excellent telephone, communication, and active listening skills
- Strong people skills
- Detail oriented
- High School Diploma; Degree preferred; or equivalent combination
- Has professional manner and high energy level, exhibits a positive attitude
- Problem analysis and problem-solving
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
- Call center and customer service experience
- Good time management skills
- Multi-tasking skills and the ability to work well under pressure
- Excellent spelling and grammar
- Fluent Spanish a plus
- Self-motivated, self-disciplined, able to work with little supervision
- Ability to work in fast paced environment
- Reliability and dependability
- Ability to work well with others as a team
- Accepts new ideas and challenges and is highly motivated
- Strong organizational skills
- Ability to work in a confidential environment always maintaining client confidentiality
- Ability to work remotely from home as needed per business needs (see remote requirements)
- Minimum 40 WPM typing speed
- Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
- Reside in Texas
- Quiet, private home office with no distractions during business hours
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home office
- Land line telephone or good cell phone signal in home office
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