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*** Remote *** Medical Records Clerk
Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-15 |
Posted at | 1 year ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- Compose and prepare confidential correspondence, reports, and other complex documents.
- Written communication by the CSR should fully explain each situation and may require that "canned system statuses" be modified to expressly state the nature of a particular situation. Spell-check must be used for both grammar and spelling prior to forwarding any e-mail or status letter to a client.
- Update, maintain and distribute national carrier rollout documentation; including carrier lists, defense firm lists, house counsel lists, notification letters, etc.
- Proactively contact clients by e-mail/phone and provide clear and concise explanation to the client of any delays to orders and the reason(s) for the delay and coordinate with client on any additional information needed.
- Review all Objections and/or Motions to Quash for appropriate status and/or closing statement prior to routing to Billing.
- Review all Certificates of No Records for validity and completion prior to routing to Billing.
- Review all Work orders received from the Retrieval Department for reason of Facility Non-Compliance and ensure that all procedures were followed to allow closure, prior to routing to Billing.
- Monitoring and/or handling of all Special Circumstance Orders (SCO's) which require tight deadlines, special instructions, etc., outside of normal operational processes.
- Respond to all client inquiries regarding updated status of order(s), by e-mail or phone, depending upon the client's preference and/or the time-sensitivity of the order.
- Log all client issue, contacts and resolutions into Footprints.
- Create and maintain database(s) and spreadsheet files, including reviewing Salesforce to assist in identifying possible leads and/or issues.
- Review all Cancellations and/or Case Settled orders for appropriate closing statement prior to routing to Billing.
- Provide Support, direction and/or resolution on technical issues/cases as logged in Salesforce by Account Executives.
- High School graduate and / or GED equivalent.
- Familiarity with PC helpful
- Prior computer, data entry, medical, legal or insurance claims office is helpful but not required.
- Must be able to work quickly
- 10 key a plus
- Ability to effectively prioritize and execute tasks.
- Good analytical and problem-solving abilities.
- Highly self-motivated and directed.
- Read and write English fluently
- Ability to absorb new ideas and concepts quickly.
- Type 20-30 wpm a plus
- Attention to detail is critical.
- Must be able to work in a team environment
- Computer, copiers, printers, and various software programs.
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