Remote - Finra Certified Call Center Representative

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

We are seeking an experienced and motivated Call Center Support Representative with a FINRA Certification to join our insurance division. The successful candidate will provide exceptional customer service to our largest US clients while ensuring compliance with FINRA principles.

Key Responsibilities:

• Collaborate with team members to achieve team goals.
• Accurately enter customer information and data into our internal systems.
• Provide support to clients regarding policy questions, claims, and other insurance-related inquiries.
• Respond to inbound customer inquiries through various communication channels such as phone, email, and chat.
• Ensure all customer interactions comply with FINRA principles such as Integrity, Fairness, Professionalism, Confidentiality, and Compliance.
• Maintain an up-to-date knowledge of products and the insurance industry to communicate effectively with clients.

Qualifications:

• Strong communication skills and ability to handle customer interactions effectively.
• A FINRA Certification is required.
• Attention to detail and ability to accurately enter customer information.
• Familiarity with insurance industry practices and procedures.
• Ability to work independently in a fast-paced environment.

Work Environment:

• The position is fully remote within the United States of America.

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