Customer Service | Call Center Representative

HerMD is looking for a full-time Customer Service (Call Center) Representative with excellent people skills to answer phones with Zendesk, a cloud-based ticketing system, and provide our patients and clients with a hassle-free and caring experience. We are a rapidly expanding womens healthcare practice: a full-service gynecologic practice with a medical spa.

We are looking for a friendly, outgoing, compassionate and enthusiastic individual who is willing to learn. This person must be self-motivated, detail oriented, and have a polished, professional attitude.

This is a hybrid role, with the expectation of the Customer Service | Call Center Representative working 2 days per week in a shared working space after Q2 2024. The ideal candidate is located within a commutable distance of the zip code 37067.

Responsibilities

• Maintain a positive attitude and contribute toward a quality work environment
• Assist in the organization and administration of company objectives and policies
• Accurately record client information and communication encounters in the “EMR” (Electronic Medical Record)
• Answer telephones and provide appropriate information or route call to the appropriate person
• Actively promote the spa, treatments, services and products, as well as programs, promotions and / or discounts available
• Provide accurate, appropriate and immediate responses to all requests by patients
• Handle client questions and concerns professionally and courteously
• Regularly attend and participate in all training classes and staff meetings
• Perform clerical tasks as assigned such as scheduling, making phone calls, completing forms and data entry

About HerMD

The care that patients deserve is here. At HerMD, we are revolutionizing women’s healthcare.

From facial services and facial injectables, laser hair removal, to body contouring and menopause treatments, our centers provide a safe, trusted space for our patients to address all of their health and wellness needs - shame and stigma-free.

By joining HerMD, you are joining a passionate team on a mission to educate, advocate for, and empower our patients. We hope you join us on our mission!

Requirements

Requirements

• Minimum of at least one year of customer service experience
• Work Hours: Monday - Friday, 8:00am - 4:30pm
• Exceptional verbal and written communication skills
• Multi-tasking skills a must
• Strong attention to detail
• Must be motivated and able to work with minimal supervision
• Experience with cloud-based technology desired

Additional Information

Must present a positive and professional image of the practice to patients. Must be friendly, courteous, patient, and tactful with patients and patient families. Must have the ability to communicate effectively and relate well with patients, physicians, and office staff. Must be able to work well under pressure. Must understand the need for discretion and confidentiality in matters relating to patients and their problems.

BenefitsWe Offer the Following Benefits to Full Time Employees

• Voluntary Short Term Disability (STD) and Long Term Disability (LTD)
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Safe Harbor Match Plan
• Life Insurance
• Health, Dental and Vision insurance
• Opportunities for professional growth and development