Patient Call Center Representative

About Luna

Are you ready to re-imagine how physical therapy is delivered?

Founded in 2018, Luna has rapidly emerged as the fastest mobile on-demand physical therapy clinic. Currently in 50 current markets and 27 states and growing, Luna has solved a longstanding problem in the physical therapy industry with our award-winning app. Our unique technology creates a pathway to quick, safe, and meaningful care with outstanding clinical outcomes. Undoubtedly, Luna represents the physical therapy delivery of the future. The Luna platform is revolutionary; it sells itself.

It is talented people who make the real difference in the lives of patients — everyone from our therapists to our concierge associates, engineers, and relationship managers.

We offer medical/dental, vision, and 401k benefits, a fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!

Hybrid work-from-home options (for qualified employees) *

• Min 6 months of on the job training and must meet performance expectations. This position is for a 9:30am - 6:00pm shift in our Nashville office

The Concierge Associate / Call Center representative will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.

What you will do:

Manage the registering, scheduling and rescheduling for all new and existing patients

Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)

Receive, screen and coordinate telephone calls from healthcare providers

Place outbound calls and emails to patient leads

You will be a good fit if you have:

Office Admin Experience, 1 Year Required

Demonstrates a high level of customer service and interpersonal communication skills

Call/Contact Center Or Other High Call Volume Experience, Preferred

Proficient with Google Suite

Highly detail-oriented

Ability to multi-task in a fast-paced work environment

High School Diploma or equivalent

Company Values

Care Exceptionally

The success of our patients, therapists, physicians, and team members is critical.

Be Incredibly Relentless

Changing healthcare is hard. It takes daily refocusing to advance our cause. Be ambitious and think big.

Make an Impact

Take ownership. Act with commitment and dedication. Work smart. Be self-directing and decisive. Speed matters. Use data when possible but trust your instincts. Get stuff done. The details matter.

Become 1% Better, Every Day

Constantly seeks opportunities to improve. Practice blameless problem-solving. Have a growth mindset.