Customer Service Specialist, Fcr - Hitouch - Remote

Compensation Range : $17.00 per hour

Schedule: Monday – Friday – No Weekends / Could be 8am-8pm / 7a to7p / 11:30pm to 8:30pm shifts

Pay: $17.00/hour

Staples is business to business. You’re what binds us together.

What you’ll be doing:

• Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services.
• Utilizing software, databases, scripts, and tools appropriately.
• All other duties as assigned
• Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs.
• Adhering to all company policies and procedures
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Focus on first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued

What you bring to the table:

• Recommends products or services to Customers to better suit their needs
• Provides support to customers to assist them in obtaining the best resolution to their concern or product needs
• Provides support services to external customers and/or Sales reps

Qualifications :

What you’ll be doing:

• Utilizing software, databases, scripts, and tools appropriately.
• Adhering to all company policies and procedures
• Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services.
• Focus on first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
• All other duties as assigned
• Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.

What you bring to the table:

• Provides support to customers to assist them in obtaining the best resolution to their concern or product needs
• Provides support services to external customers and/or Sales reps
• Recommends products or services to Customers to better suit their needs

Interested in joining the team? Check out our perks and benefits !