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Customer Service Representative - Remote Va - After Hours -Weekend Shift- Starting 6/12/2023

Company

Modivcare
Address , , Va
Employment type FULL_TIME
Salary $15 an hour
Expires 2023-07-14
Posted at 11 months ago
Job Description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
*** MUST LIVE IN VIRGINIA***
***Shifts are Wednesday- Saturday
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSRs). You play a part in making a positive impact on members' lives by being a first contact for questions about our products and service offerings.
As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
If you are detail-oriented and excel in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the Modivcare team!
***WORK FROM HOME REQUIREMENTS***
  • Ability to direct wire to your modem
  • Able to dedicate a quiet space for daily work that is free of sound interruptions
  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
In this role, you will...
  • Follow and ensure all company procedures
  • Demonstrate personal commitment to producing high-quality work
  • Maintain an acceptable attendance and tardiness record
  • Ensure accurate trip data input
  • Receive and document customer concerns while ensuring all relevant information is correct
  • Refer unresolved customer grievances to designated department for further investigation and resolution
We are excited to speak to someone with the following...
  • High School Graduate or General Education Degree (GED)
  • 6+ months contact center experience OR customer service experience with heavy phone volume and data entry
  • Answer a high volume of calls up to 100+ calls per day
  • 0-2 years of related experience
  • Can type 35wpm or more
  • Can write and understand English fluently
Pay rate for this role is $15.00 per hour.

We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Paid Time Off
  • Employer Paid Basic Life Insurance and AD&D
  • Paid Parental Leave
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401(k) Retirement Savings Plan with Company Match
  • Pre-Tax and Post -Tax Commuter and Parking Benefits
  • Medical, Dental, and Vision insurance

Modivcare is an Equal Opportunity Employer.
  • Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled