Regional Sr. Director / Vice President

Level: Applicants at Sr Director, or VP level are encouraged to apply.

Location: This role can be remote or hybrid and will require ability to travel frequently.
How will this role have an impact?
The Sr. Director / Vice President - Regional Lead role is a critical leadership position that will have oversight for a territory of ~10-12 states and $200M+ revenue related to the Home & Community Services (HCS) business line. The Regional Lead will be expected to drive business planning, stakeholder / goal alignment and leadership communications for their territory and will ultimately be responsible for all associated outcomes (volumes/revenue targets for all HCS products, provider efficiency and effectiveness measures, general service quality / delivery metrics).
Over the last 5 years, Signify’s HCS business has grown ~500% organically with the core operating model–including planning and forecasting–continuing to be conducted at the national level. In 2024, Signify is going to be segmenting key operational functions out into a regionalized structure with a core team of four owning planning and execution in their territory. The Regional Lead will be the overall leader and decision maker with oversight for the core team.
The Key Responsibilities For This Role Include

• Centralization of goals for all inputs necessary to achieve targets, tracking/pacing of progress to goals, and accountability for identification and mitigation of risk and/or disconnects
• Ownership of the “Integrated Business Planning” process, including stakeholder alignment, oversight of the operating cadence and leadership communications
• Final authority for all major decisions related to their territory (staffing / recruiting priority/focus, membership outreach timing/strategy, provider incentives etc.) and when/if to escalate to leadership for guidance

The Regional Lead role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in strategy, operations, analysis and stakeholder management. The Regional Lead will have a high degree of interaction with leadership and is seen as a development role for future leaders for the organization towards a COO/CFO type path.
The Regional Lead will have daily contact with key stakeholders in Production (demand management), Network Development (supply management) and Capacity Management (real-time optimization) as well as weekly / monthly interaction with Finance, Go-to-Market / Client Success, Member Engagement and many other downstream operational functions.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
What will you / your team do?

• Provide support to the COO, SVP of Production and others in HCS Operations leadership as requested
• Respond well to coaching and supervision
• Manage relationships with a wide range of stakeholders who own inputs and/or execution necessary to achieve results
• Work with leaders across the organization to develop and execute operational plans to optimize performance and outcomes
• Share ideas and best practices with counterparts in other regions to help improve overall performance for the business
• Lead monthly business planning process including artifact creation, review meetings, and overall coordination / leadership updates
• Provide mentoring and coaching to junior associates including sharing of experience and lessons learned to enhance / develop their capabilities leading to the development of talent depth across the company
• Travel as needed
• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the regional team and downstream stakeholders
• Actively demonstrate teamwork at all times
• Ensure execution and compliance with Signify Health’s strategic initiatives
• Daily monitoring of trends and metrics and identification / management of risks
• Lead revenue forecasting and budgeting partnering with Finance and other operational stakeholders

We Are Looking For Someone With

• Visible, results oriented and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests
• Ability to recognize, evaluate and solve complex problems
• Understanding of key metrics and best practices for reporting / metric development
• Advanced skills in MS Office; specifically MS Excel and MS Word. Adept with technology
• Fluently speak, read, and write English
• Experience managing cross-functional stakeholders and maintaining excellent relations with executives, customers, operations and product teams at all levels
• Data driven leader looking to operate autonomously and willing to make decisions quickly with accountability for results
• Excellent verbal and written communication skills
• Ability to translate strategic plans into actionable components and execute those flawlessly
• Experience working with Finance on budgeting / forecasting and developing long-term plans
• 15+ years of experience in operations, finance, strategy/consulting, product roles ideally within the healthcare industry
• Ability to set and maintain high standards of performance, holding people accountable for achieving deliverables
• Proven ability to prioritize with a team and advocate for priorities with other teams
• Experience in a large, complex and healthcare / healthcare technology organization
• Ability to balance strong business capabilities and high business ethics with a commitment to clinical and service excellence
• Experience managing a P&L and or business unit preferred

Education/Licensing Requirements

• Bachelor’s degree in Business, Economics, Health Management or related field
• Master's degree in Business, Finance or Healthcare Administration (preferred)

About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors, nurse practitioners and physician assistants covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at:
SIGNIFYHEALTH.COM
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