Regional Director Of Operations

PUNCH BOWL SOCIAL
We are looking for our next leader and proud Host of the Unexpected.
Punch Bowl Social is and always will be a place for people to come and be themselves. We’re all about connecting with people, being authentic and creating experiences that are unexpected. In our space, hospitality and guest care are next level in a serious way. We’ve got that cool vibe factor with elevated and beautiful food and cocktails delivered with flawless hospitality.
Our team is made up of creative, driven, smart, fun, responsible and mad talented people who wrote the book on being Team Players in a Big Way. Our industry is exciting because it’s constantly evolving with a ton of moving parts.
The cool factor is high and so are our expectations. That’s why our packages are competitive:
What's in it for you: Salary will be based on level of experience and skillset within the salary range provided below:

• Flexible Spending Accounts
• A chance to work with foodies and fun hunters
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Medical, dental and vision insurance
• Bonus potential up to $100k
• Paid Holidays
• Flexible/Unlimited PTO
• Health Savings Account option – including company HSA contribution
• Company provided Life Insurance
• Annual base salary between $115k and $130k
• Employee Assistance Program

What you’ll be doing:
Responsibility for the successful management of Punch Bowl Social stores under your supervision to include:

• Utilize strategic forecasting, cost controls and other systems that support KPIs.
• Communicate effectively both internally and externally, within the community.
• General knowledge of networks and recognizing how to troubleshoot and elevate issues as needed. Use good judgment in resolving technical issues and rely on appropriate resources.
• Manage in a proactive vs. reactive manner and emphasize ongoing training and development of new and existing management.
• Leadership
• Utilize all available data/resources to understand and report every component of a Store’s performance.
• Budget preparation.
• Proficient in the use of all systems – Aloha and Hot Schedules as well as MS Outlook and Excel. Working knowledge of CompEat as the accounting system.
• Finance and Technical
• Accountability for all functional areas in the organization including Human Resources, Accounting, FOH/BOH and Sales.
• Hands-on management style both with guests and team members with the ability to act as an ambassador for the vision, the brand, and the direction of Punch Bowl Social.
• Make operational changes as appropriate to ensure financial standards are met.
• Demonstrated passion for quality in service.
• Understand guest satisfaction measured by social media scores and shopper reports.
• Commitment to a work schedule that allows all goals to be met.
• Train new and existing teams on the service model, menu execution, systems and program implementation.

Qualifications:

• Well-versed in team member and guest relations and capable of being accountable for service standards
• Ability to support a culture that focuses on the guest experience and cultivates an environment rich in the integrity of food, beverage, and service
• Frequent and extensive travel required
• Training new and existing teams on the service model, menu execution, systems and program implementation
• Experienced with scratch kitchens and working alongside Executive Chefs
• Minimum of an Associates degree or equivalent experience within management is required; Bachelors or Masters degree preferred
• Experienced in the training and development of new and existing management
• Ability to act as an ambassador for the vision, the brand, and the direction of Punch Bowl Social
• In-depth knowledge of current HR laws and best practices
• Experience leading and managing large teams
• Understanding of guest satisfaction measured by social media scores and shopper reports
• Minimum of 7 years restaurant multi-unit management
• Excellent relationship building skills to establish strong connections across multiple support functions
• Candidates can be based on Arlington Virginia or Atlanta Georgia
• Strong preference for candidates currently residing in our east coast market (specifically Atlanta or Arlington/DC)
• Possesses strong leadership skills that engage and inspire others with the ability to work within the appropriate level of independence
• Strong organizational skills with the ability to multi-task and prioritize workload effectively in a high-volume environment
• Experienced in strategic forecasting, cost controls and other systems that support KPIs

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.