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Regional Client Service Manager
| Company | Canteen |
| Address | , Dublin, 94568, Ca |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-07-22 |
| Posted at | 11 months ago |
- $75,000-$80,000
- We are hiring immediately for a Regional Client Service Manager position.
- Schedule:Monday - Friday
- Requirement:Travel within assigned geography
- 10% annual bonus opportunity, company car with gas card.
- Location: San Francisco Bay Area, Sacramento, Modesto Note: online applications accepted only.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
The Regional Client Services Manager has direct customer service contact with our clients in support of our Canteen programs. The goal is to provide outstanding service that builds long-term relationships and results in high customer satisfaction and contract renewals/extensions. This is accomplished by increasing our regional alignment and relationships with key stakeholders. This position assists in operational set-up, accountability/oversight of service issues and regional trends, identifying opportunities, site visits/audits/improvement plans, off-program service requests, and ensure new sites are being installed according to national standards. The role reports to the Canteen Division President with a dotted line to Canteen One’s RVP, travel required up to 50 % (car and/or air).
- Serve as communication point for Canteen One and ensure all relevant information is getting facilitated throughout Canteen One
- Assist in program post-mortems and recommend changes to implement based on conclusions / findings
- Recommend and present information to the corporate client’s local and regional contacts
- Ongoing analysis of the business by analyzing local partner, client and Canteen One financial performance
- Facilitate meetings with internal resources to address issues
- Liaise with management and field personnel
- Build, maintain and sustain relationships with clients
- Conduct quarterly meetings and business reviews with all top regional accounts
- Build, develop, and grow business relationships vital to the success of the contract
Qualifications
- Operational experience strongly preferred
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
- Demonstrated ability to prepare, analyze and present business reviews to client contacts that explain our programs and make recommendations for growth opportunities
- Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
- Bachelor’s degree with a minimum of three years of service business/account management experience preferred, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
- Timeliness and accuracy coupled with demonstrated ability to prioritize and organize business requirements
- PowerPoint experience preferred
- High level of proficiency in Excel, Word and Outlook required
- Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Health and Wellness Programs
- Discount Marketplace
- Associate Shopping Program
- Identity Theft Protection
- Retirement Plan
In addition, full-time positions also offer the following benefits to associates:
- Disability Insurance
- Life Insurance/AD
- Commuter Benefits
- Employee Assistance Program
- Medical
- Flexible Spending Accounts (FSAs)
- Dental
- Vision
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Canteen maintains a drug-free workplace.
Req ID:1190008
Canteen
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