Group Manager, Client Service (Cdo/Clo Loans)

Group Manager, Client Service (CDO/CLO Loans)

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Group Manager, Client Service to join our Corporate Trust / Loan Services team. This role is located in Houston, TX, or Pittsburgh, PA, and will work a hybrid schedule, 3 days in-office required .

In this role, you’ll make an impact in the following ways:

• Maintains relationships with business leaders to report client trends and needs
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis
• Manages multiple client service/support teams
• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality
• May provide forward-looking insight on client issues and trends to drive future revenue growth
• Determines needed improvements through review and analysis of problems reported
• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed
• Provides strategic guidance on internal activities and initiatives designed to improve the client experience
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate
• Sets policies and procedures for teams managed
• Teams support multiple, complex client accounts
• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred
• Experience in managing teams with 7 or more people is strongly preferred
• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred
• 7-10 years of total work experience with at least 1-3 years of management experience preferred
• Strong background in Structured Finance (ideally in CLO’s & CDO's), Fund Administration and/or Alternative Asset management is strongly preferred
• Experience in an operational area and/or client services preferred

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• CDP’s Climate Change ‘A List’
• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Bloomberg’s Gender Equality Index (GEI)
• 100 Best Workplaces for Innovators, Fast Company
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.