Receptionist - Mental Health Office

We are currently accepting applications for the position of Care Team Assistant to provide various administrative and support services at our Provo Family Clinic.

Wasatch Behavioral Health (WBH) provides quality, comprehensive mental health care with an array of programs and services for individuals within Utah and Wasatch counties. We are committed to growth and promote an inclusive and respectful workplace culture. Our employees possess unique strengths that contribute to impactful client experiences and outcomes.

Schedule: Days vary (Monday - Friday) 12:00pm to 6:00 PM (20 hours a week)

Compensation: $15.62 - $19.79 per hour (depending on experience)

• Wage increase available after 3 months in the position and when meeting position and software proficiency standards.
• Additional compensation available for Spanish speakers, after testing proficiency.

Essential Functions: (Performs all or some of the following)

• Greets clients at front desk
• Receives payment for service
• See included link for the full job description
• Provides customer service and screens incoming calls
• Responds to billing information requests
• Schedules appointments
• Prepares prior authorization letters and forms
• Makes preliminary determinations of individual needs and urgency for services
• Performs as liaison for clients, patients, doctors, therapists, nurses with patients, Medicaid, and drug companies
• Assigns clients to most available/appropriate service provider
• Acts as patient advocate
• Prepares and provides pertinent client information, charts and records
• Organizes and prepares proper client documentation
• Schedules appointments

Minimum Qualifications

High school diploma or GED; AND Six (6) months of responsible clerical or secretarial experience.

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.

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