Real Estate Services Manager

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The Real Estate Manager - Remote will be working within a Zone the position is responsible for the day-to-day management, operation, and delivery of Hanger’s Construction and Facility Management (repair and maintenance) services. This position is responsible for coordinating all activities related to Hard and Soft Services including, but not limited to budgeting, billing, Furniture, Fixtures, and Equipment (FFE). This includes coordination of space planning, project budgets, review, and evaluation of bid proposals for tenant improvements, project management for moves and occupancy, construction, renovation and remodeling projects, coordination of furniture, fixtures, and equipment procurement and project close-out. As a follow on to the construction and renovation projects this position will work with the field resolving all facilities repair and maintenance items where Hanger is responsible. Responsible for maintaining Costar project tracking system.
Your Impact
Partners closely with the Portfolio Managers as well as the Regional / Clinic Management to deliver the following services:
Furniture, Fixtures, and Equipment

• Track and process payments in a timely manner
• Communicate delivery times and changes to the field
• Manage warranty issues
• Purchase new FF&E for start-up, relocation, renovation and rebrand projects.
• Follow up with vendors to ensure on time deliveries
• Review orders for proper pricing, delivery dates.

Signage

• Review orders for proper pricing, deliver dates.
• Track and process payments in a timely manner
• Communicate delivery times and changes to the field
• Follow up with vendors to ensure on time deliveries
• Manage the signage orders and installation for exterior and interior signage packages.

Construction Administration

• Establish and monitor project budgets, schedules, specifications. Maintain Costar Project Management system for tracking project performance and provide regular reporting to the Regional / Clinic management
• Assist with the management of third-party construction management vendor relationships as required.
• Manage and approve quotations, invoices and payments for General / Sub-contractors
• Coordinate project activities with internal departments, architects, engineers, contractors, IT telecom and other consultants.
• May perform other related duties as required
• Assist in the management of design review, budget preparation, bidding, permitting, construction phase services including RFI review and response, punch list, and project close-out processes on multiple projects simultaneously.

Facilities Management

• Act as first responder when facility emergencies arise and respond to requests via telephone and email as promptly as possible.
• Manage warranty issues.
• Oversee zone-wide maintenance and repair work order system to log, monitor, train employees to use the system and respond to work order requests in a timely manner.
• Field daily requests from various Hanger business units and review lease agreements to determine repair and maintenance obligations against facility needs in a timely manner.
• Assist with the management of third-party facility vendor relationships as required.
• Communicate with Hanger Risk Management personnel on matters as related to insurance loss claims and major repair issues.
• Manage and approve quotations, invoices and payments for Facilities vendors
• Collaborate with Portfolio Manager in the preparation of notice and demand letters to landlords as needed.

Minimum Qualifications

• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Bachelor’s degree in related field or equivalent work experience to substitute for the bachelor’s degree.
• Minimum of 5 years of related experience.

Additional Success Factors

• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Strong analytical, planning and organizational skills with a detail-oriented focus enabling incumbent to interpret both statistical and narrative information to track and evaluate project costs, progress and efficiency, and to redirect resources
• Experience with MS Office programs; such as , MS Excel and MS Project
• Continuously innovate new solutions, influencing and responding to change.
• Foster open collaboration and constructive dialogue with everyone around you.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Must be able to work in a team and in a coordinated and fast-track approach
• Able to work with several ongoing build-out, refurbishment, repair and facilities projects
• Strong written and oral communications skills
• Exhibit good project management and lease interpretation skills

Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

• Paid Vacation Time Off
• Medical Flex Spend Account
• Vision Insurance
• Competitive Pay
• 8 hours of paid time to volunteer in your community
• Full-time employees are also eligible for short-term and long-term disability insurance
• 401(k)
• Dental Insurance
• Floating Holiday
• Life Insurance
• 8 Paid Holidays per Year
• Free employee assistance program
• Health Insurance
• Dependent Care Flex Spend Account
• Paid Sick Time Off

Pay range of $67,200 to $100,800 + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.