Radiology Support Assistant, 3Rd Shift

Job Title

Radiology Support Assistant, 3rd Shift

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

The Radiology Support Assistant is responsible for managing and supporting the daily operational workflows of the department and ensuring that exams coming from clients will be ready for Radiologist interpretation. This position is in important role that will ensure exams are being read by our radiologists in a timely manner. The Support assistant must utilize problem solving skills in real time as well as strategically evaluate real time performance. This position will also be key in initiating communication of critical findings to care team and establishing physician to physician communication. To be successful in this role, you will need to be organized, reliable, results-driven and show constant focus as well as be customer oriented and promote a positive team culture. Occasional weekends, holidays and call shifts may be required as needed.

3rd shift hours. Rotating schedule including 12-hour and 10-hour shifts.

You are responsible for

• Communicate, document, and escalate critical findings to the appropriate care provider.
• Collaborate and escalate IT concerns that arise for clients and Radiologist.
• Promote and prioritize high level of customer service for radiologists, clients, and the healthcare locations we serve.
• Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client
• Handling inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
• Collaborate with appropriate teams regarding radiologist schedule changes and sites specific concerns.
• Evaluate allocation of studies in adherence to pre-determined rules to ensure efficiency and appropriate allocation regarding subspecialties and privileges.
• Process and complete addendum requests
• Monitor and process Emergent and Non-Emergent incoming exam queues to ensure that exams are processed by exam priority.
• Performs miscellaneous job-related duties as requested.

You are a part of

A team that works harmoniously together with internal stakeholders as well as our clients and the larger radiology community.

A physician driven teleradiology business built on high-quality, clinically useful radiology interpretations, our goal is to build a long-term rewarding, teleradiology practice for our physicians while providing outstanding patient care and exceptional service to our clients.

Supporting each other to deliver best-in-class, high-quality, timely teleradiology services to the healthcare providers and the patients we serve.

To succeed in this role, you should have the following skills and experience

• Possess the ability to troubleshoot and quickly resolve any issues and ability to multi-task.
• Possess adequate knowledge of anatomy, physiology and medical terminology.
• Possess adequate computer skills and computer program knowledge.
• High school diploma or equivalent is required.
• Minimum 1-year professional experience in related industry or functional domain, preferably in a fast-paced medical or customer service environment delivering high quality patient care and/or customer service.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.