Operations Supervisor 3Rd Shift (10Pm To 6Am)

SUMMARY:

The Operations Supervisor manages the daily activities of the Picking and Shipping departments and will rotate to either of these departments to cover absences. This role executes all production, quality, and KPI goals for their respective department. Charged with direct supervision and leadership of 10 to 25 hourly employees, this position is responsible for developing these employees through performance plans, stretch goals, and annual reviews while ensuring that all policies, safety, and housekeeping rules are followed. They will lead, coordinate and /or participate in safety, quality, delivery, cost, environment, and morale improvement initiatives and find innovative solutions to problems.

POSITION RESPONSIBILITIES:

• Communicate with other stakeholders and supervisors to ensure smooth transitions including but not limited to: production changes, procedure updates and transfers.
• Meet and address safety requirements for all facility personnel, to include authorization of equipment operation, and train/enforce EHS standards.
• Supervise all Operations hourly personnel in accordance with policies and procedures, including coaching and counseling of personnel, time and attendance, and training.
• Responsible for driving inventory accuracy within assigned department and throughout the Distribution Center.
• Mentor department staff and motivate Operations personnel to safely meet or exceed production throughput goals.

• Proactively review (observe & audit) practices to ensure correct and quality workmanship and process flow. Diagnose any potential areas needing improvement and identify and implement process improvements to increase productivity.

• Manage special projects, such as break downs, show teams, RTV’s, store closures and destruction.
• Coordinate the movement of employees throughout the warehouse to achieve service and cost objectives.
• Responsible for achieving continuous improvement in productivity and labor costs by setting expectations, providing feedback, establishing improved processes and driving change.
• Occasionally interface with internal and external customers to resolve quality, inventory and order accuracy issues.
• Manage the clear communication flow of information including daily objectives, updates and other pertinent information to employees on a continual basis, to include start up meetings and all employee meetings.
• Responsible for achieving dashboard productivity & quality goals.

POSITION REQUIREMENTS (To include relevant work experience, competencies and education requirements):

• Bachelor’s Degree required or equivalent experience.
• Excellent analytical skills.
• Minimum of 2 years of people management experience required.
• Ability to work under pressure and meet deadlines.
• Working knowledge of distribution procedures, processes and systems.
• Extremely strong team leadership and cross functional communication skills.
• Must be flexible, organized, detail oriented, and a change agent with the ability to multi-task.
• Ability to work with a high degree of reliability and autonomy.
• Demonstrated leadership in people management through coaching, performance management, staff development and training.
• Strong presentation and communication skills, both individually and in group settings.
• 2 years of experience working with a WMS or ERP system, SAP is a plus.
• Proven experience building teams and fostering team communication and decision making.