Quality Coordinator Jobs

The Department of Mental Health (DMH) is seeking a motivated Quality Coordinator for Massachusetts Mental Health Center. This position works closely with the Leadership Team at Massachusetts Mental Health Center to coordinate and execute projects and activities related to quality improvement and quality assurance. The position will involve work with confidential materials and sensitive data and is responsible for ensuring center-wide adherence to all departmental quality and risk management policies, procedures, and regulations.

Please Note: This position is 37.5 hours per week. The incumbent will work from 9:00 - 5:00 on Monday through Friday, days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Serves as the MMHC Site liaison to the Metro Boston Area Office and Central Office for Quality related initiatives and activities.
• Contributes to the development and maintenance of Center-wide policies and procedures consistent with regulatory requirements and standards of work.
• Develops and maintains a comprehensive organizational plan, committee structure for the Center, and updated bylaws for professional staff organization.
• Routinely conducts assessments of and gathers data from all departments at MMHC, including Case Management, Clinical Services, Shelter, and other Site-Based Services proactively identifying potential target areas for improvement related to service delivery and quality of care, ensuring that this information is referred for review by MMHC Leadership.
• Coordinates and provides technical assistance and advice around Center-wide guardianship activities, including timely submission of petition documents required by the DMH Legal Office in preparation for probate court hearings.
• Researches, develops, and integrates best practices for service delivery for outpatient community mental health and primary care clinics ensuring compliance with existing federal and state regulations.
• Develops quality management plan for the center and oversees and conducts center-wide continuous quality improvement activities.

Required Qualifications:

• Experience developing new policy and evaluating and updating existing policy

• Capacity to assemble items of information in accordance with established procedures.
• Competence in exercising discretion in handling confidential information
• Ability to analyze and determine the applicability of data, draw conclusions, and make appropriate recommendations.
• Demonstrated ability to prepare general reports
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluency.
• Experience with integration of data sets that span a variety of areas.
• Knowledge of regulatory requirements re the operation of outpatient mental health services.
• Experience in developing and implementing quality assurance initiatives.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

NOTE: No substitutions will be permitted for the required (B) experience.