Quality Assurance Analyst Jobs

Olivier, Inc. is seeking a Quality Assurance Analyst who is responsible for the collection, maintenance, analysis, and reporting of audit data from various service providers. The Quality Assurance Analyst will also perform Quality activities associated with key performance indicators established within the Reservations, Dispatch and Accounting Departments, including making recommendations to improve service efficiency, effectiveness and customer service.

Responsibilities:

· Analyze the performance of providers contracted services based upon established Quality Assurance plan and Contract standards.

· Collect quantitative and qualitative data related to Provider service quality and contract compliance.

· Monitor and evaluate data collection activities, processes, and procedures of various MV departments to ensure Contract established key performance Indicators.

· Make recommendations to support implementation of standard operating procedures to improve key performance indicators.

· Track and monitor open quality findings and discrepancies and ensure corrective actions. Prepare accurate and concise checklists to include deficiencies and findings.

· Create and prepare detailed periodic analytical reports, compliance reports, and numerous ad-hoc reports for presentation to internal and external customers.

· Generate reports, presentations, graphics, forms, and other documents to communicate Quality information.

· Monitor Reservations and Dispatch and Accounting activities for Quality Assurance.

· Respond to internal and external requests for Provider and operational data.

· Complete Quality Assurance and operational research as required.

· Perform other duties or projects of similar nature and level as assigned.

Talent Requirements

Education and Experience: (Any equivalent combination of education and experience) Associate’s degree in Accounting, Finance, Business Administration, Public Administration, Urban or Transportation Planning, or other related field from an accredited college or university. Minimum of two (2) years of professional experience, preferably in public transportation or similar environment.

Knowledge:

· Modern office methods, procedures, and use of computer equipment

· Microsoft Office suite including Word, Excel, Outlook, and PowerPoint

· Principles and practices of transit operations, planning, and/or service development preferred

Ability:

· Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines

· Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes

· Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing

· Exhibit problem-solving skills and exceptional customer service

· Has the desire to care for the organization’s well-being and for the co-workers he/she interacts with

· Be open to collaborate and work in a team-oriented and helping environment

· Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback

· Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement

Olivier, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.