Call Center Quality Assurance Associate Jobs
Pharmacy Call Center Quality Assurance Specialist - Remote
By Gainwell Technologies LLC
At ,
$50,400 - $72,000 a year
Call Center Quality Specialist
By Commonwealth Care Alliance
At , Boston, 02108
Call Center Quality Assurance Specialist
By SmithRx
At , Lehi
Call Center Quality Assurance Specialist
By PrudentRx
At Tampa, FL, United States
Call Center Quality Assurance Specialist
By PrudentRx
At United States
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier
At , Irving
Quality Assurance/Risk Management Specialist Southeastern Veterans' Center
By Commonwealth of PA
At ,
$54,181 - $82,387 a year
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company
At , San Dimas, 91773
$64,966 - $108,280 a year
Supervisor, Quality Assurance, Heritage Hummus Center(Open)
By Boar's Head
At , New Castle, In
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc.
At , Oak Brook, 60523, Il
Call Center Quality Auditor
By Proctor Loan Protector
At , Daytona Beach, 32114, Fl
$19 an hour
Call Monitoring / Call Quality Assurance
By Alta Cima Corp
At Chandler, AZ, United States
Auditor, Call Center Quality
By Molina Healthcare
At United States
Auditor, Call Center Quality
By Molina Healthcare
At , Long Beach, 90802, Ca
$14.90 - $29.06 an hour
Call Quality Manager Jobs
By RealVoice
At , Memphis, 38128, Tn
Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton
At , Irving, 75063, Tx
Call Quality Analyst Jobs
By Talent Group
At United States
Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI
At , Los Angeles, Ca
$24.82 - $37.23 an hour
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc.
At , Baldwinsville, 13027, Ny
Quality Assurance Coordinator- Call Center
By Rockland Trust
At , Franklin, 02038, Ma
Are you looking for a challenging and rewarding career in Call Center Quality Assurance? We are seeking a motivated and experienced individual to join our team as a Call Center Quality Assurance Associate. In this role, you will be responsible for ensuring the highest quality of customer service and satisfaction by monitoring and evaluating call center agents' performance. If you are passionate about customer service and have a keen eye for detail, this could be the perfect opportunity for you!
Overview The Call Center Quality Assurance Associate is responsible for ensuring that customer service representatives are providing quality customer service. This position requires the ability to monitor customer service calls, provide feedback to customer service representatives, and ensure that customer service standards are being met. Detailed Job Description The Call Center Quality Assurance Associate is responsible for monitoring customer service calls, providing feedback to customer service representatives, and ensuring that customer service standards are being met. The Quality Assurance Associate will review customer service calls to ensure that customer service representatives are providing quality customer service. The Quality Assurance Associate will also provide feedback to customer service representatives on their performance and provide guidance on how to improve customer service. Job Skills Required• Excellent communication skills
• Ability to provide constructive feedback
• Knowledge of customer service standards
• Ability to analyze customer service calls
• Knowledge of customer service software
• Ability to multitask
Job Qualifications
• Bachelor’s degree in business, communications, or related field
• Previous experience in customer service or quality assurance
• Knowledge of customer service software
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer service processes
Job Experience
• Previous experience in customer service or quality assurance
• Experience in monitoring customer service calls
• Experience in providing feedback to customer service representatives
Job Responsibilities
• Monitor customer service calls to ensure that customer service standards are being met
• Provide feedback to customer service representatives on their performance
• Analyze customer service calls to identify areas of improvement
• Provide guidance to customer service representatives on how to improve customer service
• Ensure that customer service representatives are following customer service standards
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