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Call Center Quality Assurance Analyst Jobs

Contact Center Quality Assurance Analyst
By Northwest At , Buffalo, 14221
Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience
Perform call monitoring and provide trend data to management team
Provide feedback to contact center supervisors and management
Identify and report technical/contact center issues to appropriate IT group and/or Contact Center management
Strive to improve the customer experience
Analyze data and make decisions on where to focus client experience improvement efforts
Pharmacy Call Center Quality Assurance Specialist - Remote
By Gainwell Technologies LLC At , $50,400 - $72,000 a year
2 years of call center customer care experience, preferably in a technical environment.
Strong attention to detail, exceptional listening and analytical skills.
Excellent communication skills both written and verbal required.
Participates in customer and client listening programs to identify customer needs and expectations.
Monitor the effectiveness and quality of incoming calls.
Audit prior authorizations for accuracy.
Call Center Analyst Jobs
By Academy Automobile Insurance Services, Inc. At Hawthorne, CA, United States
·Previous experience in a similar role.
·Strong analytical skills and a keen eye for detail.
·Experience with NEXTIVA and UNITY will be a significant advantage.
·Effective communication skills, both written and verbal.
Your duties will encompass a range of tasks, including but not limited to:
·Proficiency in data collection, analysis, and reporting.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier At , Irving
Exceptional organizational, time-management, and written and oral communication skills
2-3 years of Quality Assurance Analyst experience in a Call-Center Environment
Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
High level of objective reasoning and analytical skills
Ability to learn quickly and maintain high-performance levels in a fast-paced environment
Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
Call Center Quality Analyst (Remote)
By Balance Staffing Company At United States
Use quality monitoring data management system to compile and track performance at team and individual level.
Now hiring a Call Center Quality Analyst to work remotely! Experience in Licensed Health Insurance highly preferred.
Your experience and skills will include:
Perform call monitoring and provides trend data, quality reports, and feedback to manager
2-3+ years Call Center Experience - ideally in licensed health insurance during AEP season(s)
Outstanding customer service skills and dedication to providing exceptional customer care
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company At , San Dimas, 91773 $64,966 - $108,280 a year
Project management or closely related experience preferred
Superior skills with Microsoft Office applications; ability to use data query/data management tools extremely helpful (Access, SQL, Business Objects)
Experience with Oracle CC&B application and project management software preferred
Energetic and self-motivated team player with ability to work effectively and collaboratively with management and staff
Ensures all centralized customer services related processes are in compliance with Sarbanes Oxley requirements, regulatory and company performance standards
Ensures department processes are properly documented and followed, and that policies and procedures are in compliance with regulatory and internal requirements
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Call Center Analyst Jobs
By TechFlow, Inc. At Arlington, VA, United States
Strong customer service skills, including good telephone presence.
Strong verbal and written communication skills.
Responds to telephone support requests made by end-user customers regarding application functionality, performance, access, and/or diagnosis of problems.
Resolves designated “quick fixes” and directs all other incidents to the appropriate subject matter expert team.
Interacts with end-user to collect information about system issues in order to resolve the issue or escalate.
Communicates standard messaging regarding any known outages or issues in response to telephone support requests.
Call Monitoring / Call Quality Assurance
By Alta Cima Corp At Chandler, AZ, United States
Communicates and reports call performance to the appropriate manager / supervisor
Excellent oral and written communication skills including good grammar, spelling, and the ability to write provide reporting
Requires general knowledge our products, and services on which the company will provide training
1+2 years of quality control experience- preferred but not required
At least 1 year customer service and/or sales experience preferred
Monitor inbound calls from potential customers
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton At , Irving, 75063, Tx
Build, implement, and manage quality requirements, standards, methodologies, and procedures
5+ years of Quality Assurance managerial experience in a call-center environment
4+ years of experience managing a team of direct reports
Excellent oral and written communication skills
Experience leading employer branding initiatives
Apply Quality reporting and trends to provide qualitative feedback
Call Quality Analyst Jobs
By Talent Group At United States

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI At , Los Angeles, Ca $24.82 - $37.23 an hour
Assists with document control and records management.
No experience is required. Three (3) years of experience in Quality or Regulatory compliance is preferred.
Assist in the first-level enforcement of quality processes in compliance with quality procedures.
Assists review of manufacturing processes and cGMP documents following procedures and policies.
Assists in performing root cause analysis and establishing corrective and preventative actions.
Initiates corrective action in accordance with procedures.
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.
Quality Assurance Coordinator- Call Center
By Rockland Trust At , Franklin, 02038, Ma
Excellent communication, problem solving, and organizational/time management skills required
Identify and implement process improvement ideas with call center management team and other departments as necessary.
Communicate system issues promptly to the team, management, and other appropriate personnel.
Complete all training requirements on time
High School diploma required (4 year college degree or equivalent work experience preferred)
Prior call center experience (minimum of two years)