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Call Center Quality Assurance Specialist Jobs

Pharmacy Call Center Quality Assurance Specialist - Remote
By Gainwell Technologies LLC At , $50,400 - $72,000 a year
2 years of call center customer care experience, preferably in a technical environment.
Strong attention to detail, exceptional listening and analytical skills.
Excellent communication skills both written and verbal required.
Participates in customer and client listening programs to identify customer needs and expectations.
Monitor the effectiveness and quality of incoming calls.
Audit prior authorizations for accuracy.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier At , Irving
Exceptional organizational, time-management, and written and oral communication skills
2-3 years of Quality Assurance Analyst experience in a Call-Center Environment
Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
High level of objective reasoning and analytical skills
Ability to learn quickly and maintain high-performance levels in a fast-paced environment
Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
Contractor - On-Call Quality Assurance Specialist 3 (Software)
By NuScale Power, LLC At , Remote
Experience in performing QA oversight or participation in software-based safety related I&C change control board or other configuration management control boards
MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:
Performs audits of software configuration management, independent validation and verification functions and other related processes and systems.
Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.
Working knowledge of 10 CFR 50 Appendix B with experience in ISO 90003-2004
Review safety related design and test documents related to software; define quality requirements for SIL 3 or higher software systems.
Quality Assurance/Risk Management Specialist Southeastern Veterans' Center
By Commonwealth of PA At , $54,181 - $82,387 a year
Minimum Experience and Training Requirements:
Any equivalent combination of experience and training.
A conditional offer of employment will require satisfactory completion of a medical examination and drug screening.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
711 (hearing and speech disabilities or other individuals).
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company At , San Dimas, 91773 $64,966 - $108,280 a year
Project management or closely related experience preferred
Superior skills with Microsoft Office applications; ability to use data query/data management tools extremely helpful (Access, SQL, Business Objects)
Experience with Oracle CC&B application and project management software preferred
Energetic and self-motivated team player with ability to work effectively and collaboratively with management and staff
Ensures all centralized customer services related processes are in compliance with Sarbanes Oxley requirements, regulatory and company performance standards
Ensures department processes are properly documented and followed, and that policies and procedures are in compliance with regulatory and internal requirements
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Call Center Quality Auditor
By Proctor Loan Protector At , Daytona Beach, 32114, Fl $19 an hour
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
3 months experience in the loss draft department.
Physical Requirements Necessary on a Regular Basis:
Work Location: Hybrid remote in Daytona Beach, FL 32114
Contact Center Specialist - Quality Assurance
By QuinStreet At United States
Knowledge of Customer Relationship Management (CRM) systems is beneficial.
Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
Provide valuable feedback to management to drive quality and operational improvements within the contact center.
Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
Efficiently manage and prioritize daily tasks based on business needs and goals.
At least 6 months of previous experience in customer service and contact center roles.
Call Monitoring / Call Quality Assurance
By Alta Cima Corp At Chandler, AZ, United States
Communicates and reports call performance to the appropriate manager / supervisor
Excellent oral and written communication skills including good grammar, spelling, and the ability to write provide reporting
Requires general knowledge our products, and services on which the company will provide training
1+2 years of quality control experience- preferred but not required
At least 1 year customer service and/or sales experience preferred
Monitor inbound calls from potential customers
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Compliance Specialist, Call Quality
By Goldco At United States
Document, track and report findings to Management and Sales team
Complete audit requests, prepare reports and/or work on special projects as assigned by management
Excellent customer service, interpersonal, oral, and written communication skills
Experience with Google Docs software applications
Health benefits and 401k available after 90 days
Listen to and audit a high volume of calls
Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton At , Irving, 75063, Tx
Build, implement, and manage quality requirements, standards, methodologies, and procedures
5+ years of Quality Assurance managerial experience in a call-center environment
4+ years of experience managing a team of direct reports
Excellent oral and written communication skills
Experience leading employer branding initiatives
Apply Quality reporting and trends to provide qualitative feedback
Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI At , Los Angeles, Ca $24.82 - $37.23 an hour
Assists with document control and records management.
No experience is required. Three (3) years of experience in Quality or Regulatory compliance is preferred.
Assist in the first-level enforcement of quality processes in compliance with quality procedures.
Assists review of manufacturing processes and cGMP documents following procedures and policies.
Assists in performing root cause analysis and establishing corrective and preventative actions.
Initiates corrective action in accordance with procedures.
Veeva Quality Assurance Specialist(Abramson Cancer Center) (Remote Eligible)
By University of Pennsylvania At , Philadelphia, Pa
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
POSITION IS CONTINGENT UPON CONTINUED FUNDING
Job Location - City, State
To learn more, please visit:
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.

Are you looking for an exciting opportunity to make a difference in the customer service industry? We are looking for a Call Center Quality Assurance Specialist to join our team! As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating customer service calls to ensure that our customer service representatives are providing the highest quality of service. You will also be responsible for providing feedback to our customer service representatives to help them improve their performance. If you are looking for a challenging and rewarding career, this is the perfect job for you!

A Call Center Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service provided by call center representatives. They are responsible for ensuring that customer service representatives are providing accurate, timely, and helpful customer service.

What is Call Center Quality Assurance Specialist Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Knowledge of customer service principles and practices
• Ability to analyze customer service data
• Proficiency in Microsoft Office applications
• Ability to work independently and as part of a team

What is Call Center Quality Assurance Specialist Qualifications?

• Bachelor’s degree in business, communications, or related field
• Previous experience in customer service or quality assurance
• Knowledge of call center operations
• Knowledge of customer service principles and practices

What is Call Center Quality Assurance Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of quality assurance principles and practices
• Knowledge of customer service metrics

What is Call Center Quality Assurance Specialist Experience?

• Previous experience in customer service or quality assurance
• Previous experience in a call center environment
• Previous experience in a quality assurance role

What is Call Center Quality Assurance Specialist Responsibilities?

• Monitor and evaluate customer service representatives’ performance
• Identify areas of improvement in customer service
• Provide feedback to customer service