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Call Center Quality Assurance Representative Jobs

Pharmacy Call Center Quality Assurance Specialist - Remote
By Gainwell Technologies LLC At , $50,400 - $72,000 a year
2 years of call center customer care experience, preferably in a technical environment.
Strong attention to detail, exceptional listening and analytical skills.
Excellent communication skills both written and verbal required.
Participates in customer and client listening programs to identify customer needs and expectations.
Monitor the effectiveness and quality of incoming calls.
Audit prior authorizations for accuracy.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier At , Irving
Exceptional organizational, time-management, and written and oral communication skills
2-3 years of Quality Assurance Analyst experience in a Call-Center Environment
Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
High level of objective reasoning and analytical skills
Ability to learn quickly and maintain high-performance levels in a fast-paced environment
Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
Quality Assurance/Risk Management Specialist Southeastern Veterans' Center
By Commonwealth of PA At , $54,181 - $82,387 a year
Minimum Experience and Training Requirements:
Any equivalent combination of experience and training.
A conditional offer of employment will require satisfactory completion of a medical examination and drug screening.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
711 (hearing and speech disabilities or other individuals).
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company At , San Dimas, 91773 $64,966 - $108,280 a year
Project management or closely related experience preferred
Superior skills with Microsoft Office applications; ability to use data query/data management tools extremely helpful (Access, SQL, Business Objects)
Experience with Oracle CC&B application and project management software preferred
Energetic and self-motivated team player with ability to work effectively and collaboratively with management and staff
Ensures all centralized customer services related processes are in compliance with Sarbanes Oxley requirements, regulatory and company performance standards
Ensures department processes are properly documented and followed, and that policies and procedures are in compliance with regulatory and internal requirements
Quality Assurance Representative Jobs
By The Remedy Corporation At Chattanooga, TN, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At Memphis, TN, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At San Antonio, TX, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Supervisor, Quality Assurance, Heritage Hummus Center(Open)
By Boar's Head At , New Castle, In
HACCP certified, or possess a high level of knowledge related to the certification.
Manage and document daily product slicing.
Ensure Label Requirements are met for all bags and boxes.
Cover for the QA Manager in his/her absence
Three (3) to five (5) years experience in quality assurance within a food related environment.
Excellent oral and written communication skills on a general level.
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Call Center Quality Auditor
By Proctor Loan Protector At , Daytona Beach, 32114, Fl $19 an hour
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
3 months experience in the loss draft department.
Physical Requirements Necessary on a Regular Basis:
Work Location: Hybrid remote in Daytona Beach, FL 32114
Quality Assurance & Veterans Representative / State Prog Admin Prin
By State of Minnesota At , , Mn $28.96 - $42.67 an hour
Knowledge of the Code of Federal Regulations (CFR) within emphasis on advocating for Veterans and their benefits.
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Presentation skills sufficient to support MDVA claims division’s missions
Experience sufficient to extracting data, creating reports, and consulting
Experience with data collection software/systems
Three (3) years of professional experience which demonstrate the following areas:
Quality Assurance Representative Jobs
By The Remedy Corporation At Gulfport, MS, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At Anderson, IN, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By Humanscale At Atlanta, GA, United States
Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities.
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge.
Address special projects as necessary and adapt to the changing requirements of the business.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application with moderate to advanced level Microsoft Excel skills.
1-2+ years of auditing/quality monitoring experience related to Operations environments in contact center settings, preferably in a quality process/documentation role.
Strong analytical skills that can be used to identify patterns, outliers and opportunities.
Call Monitoring / Call Quality Assurance
By Alta Cima Corp At Chandler, AZ, United States
Communicates and reports call performance to the appropriate manager / supervisor
Excellent oral and written communication skills including good grammar, spelling, and the ability to write provide reporting
Requires general knowledge our products, and services on which the company will provide training
1+2 years of quality control experience- preferred but not required
At least 1 year customer service and/or sales experience preferred
Monitor inbound calls from potential customers
Quality Assurance Representative Jobs
By WorkWave At Salt Lake City, UT, United States
Have a thorough knowledge of QA walkthroughs and different types of customers that Slingshot services
Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
Responsible for assessing the call and chat quality for 300+ agents
Become an expert in QA performance metrics
Maintain department metrics of accuracy and productivity

Are you looking for an exciting opportunity to help ensure customer satisfaction and quality assurance in a call center setting? Join our team as a Call Center Quality Assurance Representative and help us provide the best customer experience possible!

Overview The Call Center Quality Assurance Representative is responsible for ensuring that customer service representatives are providing quality customer service. This role requires the ability to assess customer service representatives’ performance and provide feedback to help them improve their customer service skills. Detailed Job Description The Call Center Quality Assurance Representative is responsible for monitoring customer service representatives’ calls, emails, and other customer interactions. They must be able to identify areas of improvement and provide feedback to customer service representatives. The Quality Assurance Representative must be able to assess customer service representatives’ performance and provide constructive feedback. They must also be able to document customer service representatives’ performance and provide reports to management. Job Skills Required
• Excellent communication skills
• Strong problem-solving skills
• Ability to provide constructive feedback
• Knowledge of customer service principles
• Ability to work independently
• Proficiency in Microsoft Office
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service
• Knowledge of customer service principles
• Ability to work independently
Job Knowledge
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of call center operations
Job Experience
• Previous experience in customer service
• Previous experience in a call center
Job Responsibilities
• Monitor customer service representatives’ calls, emails, and other customer interactions
• Identify areas of improvement and provide feedback to customer service representatives
• Assess customer service representatives’ performance and provide constructive feedback
• Document customer service representatives’ performance and provide reports to management
• Assist in training customer service representatives on customer service principles and procedures
• Assist in resolving customer complaints and inquiries