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Call Center Quality Assurance Manager Jobs

Pharmacy Call Center Quality Assurance Specialist - Remote
By Gainwell Technologies LLC At , $50,400 - $72,000 a year
2 years of call center customer care experience, preferably in a technical environment.
Strong attention to detail, exceptional listening and analytical skills.
Excellent communication skills both written and verbal required.
Participates in customer and client listening programs to identify customer needs and expectations.
Monitor the effectiveness and quality of incoming calls.
Audit prior authorizations for accuracy.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier At , Irving
Exceptional organizational, time-management, and written and oral communication skills
2-3 years of Quality Assurance Analyst experience in a Call-Center Environment
Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
High level of objective reasoning and analytical skills
Ability to learn quickly and maintain high-performance levels in a fast-paced environment
Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
Quality Assurance/Risk Management Specialist Southeastern Veterans' Center
By Commonwealth of PA At , $54,181 - $82,387 a year
Minimum Experience and Training Requirements:
Any equivalent combination of experience and training.
A conditional offer of employment will require satisfactory completion of a medical examination and drug screening.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
711 (hearing and speech disabilities or other individuals).
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company At , San Dimas, 91773 $64,966 - $108,280 a year
Project management or closely related experience preferred
Superior skills with Microsoft Office applications; ability to use data query/data management tools extremely helpful (Access, SQL, Business Objects)
Experience with Oracle CC&B application and project management software preferred
Energetic and self-motivated team player with ability to work effectively and collaboratively with management and staff
Ensures all centralized customer services related processes are in compliance with Sarbanes Oxley requirements, regulatory and company performance standards
Ensures department processes are properly documented and followed, and that policies and procedures are in compliance with regulatory and internal requirements
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Call Center Quality Auditor
By Proctor Loan Protector At , Daytona Beach, 32114, Fl $19 an hour
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
3 months experience in the loss draft department.
Physical Requirements Necessary on a Regular Basis:
Work Location: Hybrid remote in Daytona Beach, FL 32114
Call Monitoring / Call Quality Assurance
By Alta Cima Corp At Chandler, AZ, United States
Communicates and reports call performance to the appropriate manager / supervisor
Excellent oral and written communication skills including good grammar, spelling, and the ability to write provide reporting
Requires general knowledge our products, and services on which the company will provide training
1+2 years of quality control experience- preferred but not required
At least 1 year customer service and/or sales experience preferred
Monitor inbound calls from potential customers
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Call Quality Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Excellent leadership and team management skills.
Provide regular QA reports to the management team.
Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced degree is a plus.
Manage the QA team and drive continuous improvement in our processes and systems.
At least 5 years of experience in a quality assurance role, preferably within the hospitality or tech industry.
Strong knowledge of QA methodologies, tools, and processes.
Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton At , Irving, 75063, Tx
Build, implement, and manage quality requirements, standards, methodologies, and procedures
5+ years of Quality Assurance managerial experience in a call-center environment
4+ years of experience managing a team of direct reports
Excellent oral and written communication skills
Experience leading employer branding initiatives
Apply Quality reporting and trends to provide qualitative feedback
Quality Assurance Manager - Customer Service Center
By WesBanco Bank, Inc. At , Bowie, 20716, Md
Reporting experience required with ability to use Excel and quality management software system reports.
Experience with contact center software, quality management systems and metrics
May be assigned other job duties and or responsibilities with or without prior notice.
May serve as a backup to customer service management in their absence.
An Associate or Bachelor’s degree is preferable or a minimum of 3 years of equivalent education, training, and work experience.
Minimum of two years of contact center experience required with knowledge of metrics and service level standards.
Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI At , Los Angeles, Ca $24.82 - $37.23 an hour
Assists with document control and records management.
No experience is required. Three (3) years of experience in Quality or Regulatory compliance is preferred.
Assist in the first-level enforcement of quality processes in compliance with quality procedures.
Assists review of manufacturing processes and cGMP documents following procedures and policies.
Assists in performing root cause analysis and establishing corrective and preventative actions.
Initiates corrective action in accordance with procedures.
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.
Quality Assurance Coordinator- Call Center
By Rockland Trust At , Franklin, 02038, Ma
Excellent communication, problem solving, and organizational/time management skills required
Identify and implement process improvement ideas with call center management team and other departments as necessary.
Communicate system issues promptly to the team, management, and other appropriate personnel.
Complete all training requirements on time
High School diploma required (4 year college degree or equivalent work experience preferred)
Prior call center experience (minimum of two years)
Contact Center Quality Assurance Analyst
By APCO Holdings, LLC At Columbus, OH, United States
Demonstrated strong organizational, time-management, and oral and written communication skills
Requires solid interpersonal skills with the ability to work with both management and staff employees
Real-time Work Force Management experience
Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching.
Associates degree and 3+ years of call center customer service and/or sales experience with emphasis on quality improvement
3+ years of Quality Assurance Analyst experience in a call center environment

Are you looking for an exciting opportunity to lead a team of quality assurance professionals in a fast-paced call center environment? We are looking for a Call Center Quality Assurance Manager to join our team and ensure that our customer service representatives are providing the highest quality of service. As the Quality Assurance Manager, you will be responsible for developing and implementing quality assurance processes, monitoring performance, and providing feedback to ensure customer satisfaction. If you have a passion for customer service and are looking for a challenging role, this could be the perfect job for you!

Overview:

The Call Center Quality Assurance Manager is responsible for ensuring that customer service representatives (CSRs) meet the highest standards of customer service and quality assurance. The Quality Assurance Manager will monitor customer service calls, provide feedback to CSRs, and develop and implement quality assurance processes and procedures.

Detailed Job Description:

The Call Center Quality Assurance Manager is responsible for ensuring that customer service representatives (CSRs) meet the highest standards of customer service and quality assurance. The Quality Assurance Manager will monitor customer service calls, provide feedback to CSRs, and develop and implement quality assurance processes and procedures. The Quality Assurance Manager will also be responsible for providing training and coaching to CSRs, as well as developing and maintaining quality assurance metrics and reports.

What is Call Center Quality Assurance Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to provide constructive feedback
• Knowledge of customer service principles and practices
• Knowledge of quality assurance processes and procedures
• Ability to analyze customer service data
• Ability to develop and implement quality assurance processes and procedures
• Ability to provide training and coaching to CSRs
• Ability to develop and maintain quality assurance metrics and reports

What is Call Center Quality Assurance Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of experience in customer service or quality assurance
• Experience in a call center environment
• Knowledge of customer service principles and practices
• Knowledge of quality assurance processes and procedures
• Proficiency in Microsoft Office Suite

What is Call Center Quality Assurance Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of quality assurance processes and procedures
• Knowledge of customer service metrics and reports
• Knowledge of customer service software and systems

What is Call Center Quality Assurance Manager Job Experience?

• 5+ years of experience in customer service or quality assurance
• Experience in a call center environment
• Experience in developing and implementing quality assurance processes and procedures
• Experience in providing training and coaching to CSRs
• Experience in developing and maintaining quality assurance metrics and reports

What is Call Center Quality Assurance Manager Job Responsibilities?

• Monitor customer service calls and provide feedback to CSRs
• Develop and implement quality assurance processes and procedures
• Provide training and coaching to CSRs
• Develop and maintain quality assurance metrics and reports
• Analyze customer service data and identify areas for improvement
• Ensure customer service representatives meet the highest standards of customer service and quality assurance