Qa Clix Lab Manager

Make your mark at Comcast - a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From crafting apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Billions of requests. Millions of Users. Come be part of Comcast's Multi Product Platform team! Our team crafts, builds, and operates the APIs that power the Xfinity and Sky product experiences. Reliability and performance at this scale require sophisticated information systems to be made simple.

The QA CLiX Lab Manager (CPE Lab infra eXperience) is responsible for design, standardize and delivery of Test Systems for Broadband, Video and Home security products QA. QA CLiX Lab Manager responsible for managing to a capital budget for the test threads. Manages and provides oversight for the execution of Test Systems delivery, Maintenance of test systems across various labs. Monitors Test systems for the usage of Test Systems, Uplift of Test systems across the Labs. Implements and maintains technical quality assurance and control systems and activities. Specifies the implementation of Test system standards, Lab standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of Test Systems. Oversees the review of Test System designs for quality requirements and considerations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Develops and manages performance metrics. Reviews end work stream requirements, customize, standardize, and train the customers for best productivity of the test systems. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.

Core Responsibilities

• Coordinates internal and external software testers and facilities. Works with vendors to troubleshoot problems when necessary.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Participates in product teams and the software development life cycle process.
• Other duties and responsibilities as assigned.
• Regular, consistent and punctual attendance. Must be onsite (Monday to Friday). Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Directs the development of test system and detail test scenarios for Quality Assurance Engineers. Identifies potential test applications and automation tools.
• Provides technical leaderships and consultation with regards to test philosophies, test system solutions and methodologies, practices, procedures, and techniques.
• Manages a Quality Assurance CLiX team is responsible for the planning and successful completion of Test Systems Design, Delivery, Maintenance to meet QA Org Goals.
• Monitors testing systems, including tracking test system deficiencies, the development of improvements and gathering metrics to report progress to leadership team.
• Ensures Test Systems, CPE Device and non DUT problems are properly identified and CPE device issues are prioritized in the formal defect tracking system and change control processes to determine release-readiness.
• RDK Experience is a plus.
• Collaborates with various departments to ensure timely delivery of all Test Systems and documents required to support testing.
• Collaborates with leadership team to identify, define and measure departmental key goals.
• Broadband, Video and Home security Product knowledge is a plus
• Provides guidance to the Quality Assurance CLiX, Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance CLiX teams, QA Work Streams, Product and Development teams.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Do what's right for each other, our customers, investors and our communities.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Win as a team - make big things happen by working together and being open to new ideas.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.