Property Administrator - Retail

Who We Are

JBG SMITH owns, operates , invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Our corporate headquarters in Bethesda, Md. was designed to embrace new, modern ways of working in an office – with a variety of indoor and outdoor workspaces made for both privacy or collaboration and easy access to public transportation and all that Bethesda’s vibrant downtown has to offer.

Position Summary

Pr ovid e administrative support to the p roperty m anagement and e ngineering t eams and prompt , courteous , and high - level customer service to the t enants, visitors , and contractors. C omply with the operational policies and procedures established by JBG SMITH.

What You'll Do

• Manage the electronic work ticket system including entering and closing tickets, posting announcements, and preparing reports and graphs.
• Calling/chasing/following up with tenants on AR in general
• Sending welcome flowers for new tenants upon their “opening” (ordering from a florist and arranging the delivery/payment, etc.)
• Produce contracts for services at the complex.
• Act as the i nitial point of contact for visitors and contractors.
• P urchas e office supplies and equipment.
• Send out monthly AR reminders and default letters to tenants
• Calling utility companies for past due questions, vacant space billing issues, etc.
• Maintain and update tracking sheets (utility, invoices, service contractors, and COI).
• Ac curately process invoices in the online payment software for the required approvals.
• Complete special projects with the flexibility to cover additional properties as needs change.
• Serving as the administrative face of our department for the company “Administrative Support Group”; attend quarterly admin meetings etc.
• Work with office staff to ensure coverage for breaks, lunches, absences, and vacations.
• Help management research and assemble information and data for various reports.
• Managing the quarterly phone duty schedule for the “after hours answering service”
• Managing the Tenant Assignment Package process (when a retail tenant wants to “assign” their lease)
• M aintain up-to-date tenant building guides and Tenant Contact Lists .
• Helping PM’s submit/manage the tenant bill backs (new process recently implemented with Conservice per third enclosed email)
• Calling/scheduling service with vendors as needed at the PMs request
• Answer calls, help resolv e problems , and delive r messages to the appropriate person(s).
• Calling/chasing/following up on tenants’ gross sales reporting as required in the lease (usually monthly)
• Greet and direct tenants, clients , and visitors in professional and friendly manner.
• Managing the quarterly property inspection process
• Picking up the mail/deliveries for the retail department and sorting/scanning/sending to the correct PM
• M aintain all building files and typing, including spell checking and proofreading all correspondence and reports .

What You'll Need To Succeed (requirements)

• Top-notch organizational skills.
• High School diploma or equivalent and 2+ years’ office experience, preferably in property management or customer service.
• Ability to pass a government background check may be required.
• Flexible, versatile, and able to adapt to rapidly changing priorities.
• Sound judgment and initiative to properly address and resolve issues.
• Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
• Excellent analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
• Excellent interpersonal, verbal, and written communication skills.
• Punctual and available to work 8 a.m. to 5:00 p.m., M-F, for on-time and consistent front desk coverage.
• Strong proofreading skills.
• Bachelor’s degree preferred.
• Ability to learn internal accounting and other software packages.
• Self-starter with the ability to work independently.
• Strong problem-solving skills coupled with the ability to work independently and multitask.
• Ability to draft correspondence from verbal guidance and notes.
• Tying 40+ wpm.
• Advanced Microsoft Word, Outlook, and Excel skills.

Physical Requirements And Work Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk and occasionally required to stand, stoop, kneel, crouch, or crawl, and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.