Project Manager - Food & Beverage Operational & Safety Standards Development & Delivery

You will support and assist the Food & Beverage Development & Delivery Manager with the compilation and data analysis of Food & Beverage Operations, focusing on front-of-house and service excellence standards. Both current and future state service styles, including those new to the concept through execution, may be explored and measured. Through standards integration and measurement the Guest experience will be delivered safely and efficiently across Walt Disney World table service restaurants. It is expected that as the Food & Beverage business continues to evolve, the integration of technology and Service Excellence into the dining experience will be the focus. Together with the Food & Beverage Development & Delivery Manager you will support the overarching approach to front-of-house service, to include quality assurance planning. You will report to the Food & Beverage Development & Delivery Manager.

You Will

• Sustain ongoing technology efforts and make adjustments and improvements.
• Produce reporting methods for ease of use so that a broad audience of partners, partner groups and operations clients have understanding of data collected and can develop actions needed.
• Periodically evaluate the measurement tools for accuracy of reporting and assure client needs are met.
• Assess what is working and where improvement is needed through the use of technology, updated materials, etc.
• Explore and recommend technology available to capture onsite data and field reporting information for Food & Beverage Operations.
• Support integration of new technology into the dining experience to ensure seamless service integration.
• Partner and train relevant end-users regarding reporting systems or methodology.
• Collaborate regarding industry trends considering sustainable and measurable applications, which may better position WDPR as an industry leader or to improve guest and cast experience improvements, revenue growth, or cost reductions.
• Conduct periodic audits of the measurement systems and make suggestions for changes.
• Support change to integrate processes, remove barriers and align expectations.
• Co-facilitate weekly or monthly meetings and calls on measurement results.
• Champion technology projects for Standards and Service Excellence.

You Have

• Facilitation experience
• Proficiency with common measurement technology systems
• Strong knowledge of the hospitality industry and service standards
• Proficiency in common Windows computer applications
• Manage project timelines and identify constrained resources, conflicting priorities, and scheduling issues
• 3+ years' leadership experience in the food and beverage industry
• Passion and commitment to diversity and inclusion including inviting diverse perspectives, promoting an inclusive work environment and workforce diversity
• Experience partnering with all levels of Leadership

Preferred Qualifications

• 2+ years' project management experience along with experience integrating large-scale projects

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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