Project Coordinator, Management Information Systems

Job Summary

The Project Coordinator’s role is to support the planning, design, development, and launching of efficient information and operations systems in support of core organizational functions. This individual will apply proven project management, analytical, communication, and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Key Duties, Responsibilities and Accountabilities

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner; first level of user support.
• Record meetings, take meeting minutes, and identify action items.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Create flow diagrams of business processes.
• Design and run reports and dashboards.
• Assist in the planning, project management, and deployment of new applications and enhancements to existing applications and operations.
• Organize notes, department files, and other documentation.
• Run and analyze data that drives decisions.
• Monitor/track project milestones and deliverables.
• Schedule and facilitate meetings between the business and outside vendors.
• Follow up on deliverables to completion.
• Manage project data.
• Provide orientation and training to new employees for business systems.

Job Qualifications

• Ability to communicate ideas in both technical and user-friendly language.
• Working technical knowledge of Microsoft Visio.
• Experience working in a team-oriented, collaborative environment.
• Advanced Excel.
• Excellent project management skills and follow-through.
• Highly self-motivated and directed, takes initiative.
• Follows instructions and responds to management direction.
• Keen attention to detail.
• College diploma or university degree in the field of computer science, information science, management information systems, or business administration and three to five years related work experience.
• Basic understanding of finance and manufacturing terminology with demonstrated understanding of business process flows is a plus.
• Dependable, takes responsibility for own actions.
• Proven analytical and creative problem-solving abilities.
• Ability to work with diverse groups.
• Excellent understanding of the organization’s goals and objectives.
• Exceptional organizational skills
• Working knowledge of Microsoft Dynamics F&O is a plus.
• Experience with a project management software and a ticketing system.
• Basic Retail Point-of-Sale understanding is a plus.
• Excellent listening and interpersonal skills.
• Ability to effectively prioritize and execute tasks in a high-pressure, changing environment.
• Skilled at designing process flows and diagrams.
• Excellent written and oral communication skills.