Project Coordinator (Core Operations)

Our mission is Better Health. Our passion is helping others.

What's Your Why?

• Are you ready to join a growing team that shares your mission?
• Do you have a passion for helping others achieve Better Health?
• Are you looking for a career opportunity that will help you grow personally and professionally?

Why Join Our Team: At Votion, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! We don't just talk the talk - we believe in it and live by it. Our core value is always to deliver 5-star service. And by doing so, we successfully achieve our mission of Better Health. We support our providers with all the necessary tools and resources they need to deliver the care all patients deserve. Be part of a team that is rebuilding sick care into Better Health Care. We take great care of our team, patients, providers, and affiliates because together, we can achieve: Better Care. Better Outcomes. Better Health.

Project Coordinator, Health Plan Operations

The Project Coordinator, Core Operations reports to the Manager of Core Operations. This Team Member will perform operational duties in collaboration with various teams to support desired functional outcomes.

The Project Coordinator, Core Operations will directly support the Physician Partners Team. They will be expected to perform within the following scope, as well as other assigned duties and activities that aid and leverage our Team function. Responsibilities include and are not limited to:

• Other designated administrative, clerical, or operational tasks as assigned to leverage PPLLC goals
• Plan, coordinate, and support PCP Office diagnostic services programs
• Manage Provider Office Data
• Support Physician Partners patient mailing projects
• Vendor management
• Scheduling
• Review and improve processes on a quarterly basis as assigned by the Manager of Core Operations
• Work with the Provider Operations and VIPcare teams to assign Humana members to the correct PCP within one week of receiving the updated monthly roster
• Participate in process improvement initiatives
• Manage internal team assignments
• Plan, coordinate, and support Provider and Office Champion educational and training events
• Responsible for managing and maintaining beneficial working relationships with health plans, vendors, PCP offices, and internal teams
• Conduct PCP Office payment processing for various programs
• Complete monthly compliance screening for providers, internal team members, and vendors
• Attend and participate in Core Operations team meetings, 1:1 meetings with the Manager of Core Operations, and interdepartmental market meetings as required
• Data preparation
• Manage the Whiteboard Bonus Program
• Patient Results
• Participate in the annual review of the Provider Directory to confirm accuracy prior to printing

Key Attributes:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of our core values and guiding principles
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Demonstrated ability to handle data with confidentiality
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.

Additional Education and Skills:

• Demonstrated resourcefulness, initiative, and results-oriented capabilities
• Ability to work independently with minimal supervision
• STRONG reasoning and critical thinking are required
• MUST be results oriented with a focus on quality execution and delivery
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Must be able to work professionally with confidential information
• Ability to shift focus, multi-task, and prioritize in a rapidly changing environment
• Ability to work cross-functionally with multiple teams
• Excellent written and verbal communication skills
• Ability to work in a shifting and fast-paced environment
• Bachelor’s degree in Healthcare Administration or related field preferred
• Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

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