Project Analyst/Trainer, Remote, Soft-Pak

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group – Soft-Pak

Location: San Diego, CA or Remote

Reports to: Vice President, Operations

Department: Research & Development

POSITION SUMMARY:

The Project and Training Analyst provides comprehensive education to new and existing Soft-Pak users. The individual coordinates the installation, initial set up and structure of the database, conversion of data and training of the system, providing solutions tailored to the specific needs of the company. Delivers the highest quality of professional support services while demonstrating value to our customers.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Major responsibilities include, but not limited to the following:

Serve as a representative of Soft-Pak for new customers:

• Listen to client needs to help them achieve a successful implementation.
• Facilitate remote training sessions and answer questions about software functionality as needed.
• Document particular software processes for clients.
• Analyze users and business needs in order to plan and execute project steps in line with clients’ requirements.
• Track and report progress of projects.
• Coordinate implementation projects for new clients, from start to go live.

Communications with the VP of Operations:

• Provide weekly ‘de-briefing’ during Training and Sales meeting, including who and what was trained, and any other pertinent details regarding training/installation at a customer’s site that would aide in future meetings, etc.
• Participate in periodic Departmental discussion meetings.
• Make recommendations to enhance documentation, training manuals, or other documents, whenever applicable.

JOB SPECIFICATIONS:

• Detailed oriented.
• Approximately 10% travel occasionally based on client needs.
• Experience with software implementations and data conversions preferred.
• Waste industry experience preferred.
• Comfortable communicating within all levels of an organization.
• Bachelor’s Degree is required or equivalent experience.
• Project management experience with business analysis, training and go lives.
• Excellent interpersonal communication, documentation and problem-solving skills.
• Ability to multi-task to handle several projects at once.
• Ability to work from home (if desired) without close supervision.

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships

Results Driven

Strategic Mindset

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : California : San Diego

Sub Division : SoftPak

Job Requisition ID : 38425