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Global Program Manager Jobs
Company | Benchling |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
- Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
- Support the development of implementation and other services proposals and contract negotiation
- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
- You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
- You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
- You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
- You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
- You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
- Partner with GAM to ensure seamless customer experience and grow the account
- You will help shape the long-term strategy and vision for the Global services business
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.
- You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
- Excellent interpersonal skills in verbal, written and presentation formats
- Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
- Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
- Experience in services commercials including SOWs, budgeting, resourcing, and change orders
- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
- At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
- Learning and development stipend
- Four months of fully paid parental leave
- Sabbaticals for 5-year and 10-year anniversaries
- 401(k) + Employer Match
- Company-wide winter and summer holiday shutdown
- Home office stipend
- 100% premiums covered for health, dental, and vision for employees
- Generous PTO
- Mental health benefits + Wellness stipend
- Competitive salary and equity
- Fertility healthcare and family-forming benefits
- Commuter benefits
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