Global Onboarding Program Manager Jobs

Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials

Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap

Partner with GAM to ensure seamless customer experience and grow the account

You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills

Experience in services commercials including SOWs, budgeting, resourcing, and change orders

Excellent interpersonal skills in verbal, written and presentation formats

Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials

Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap

Partner with GAM to ensure seamless customer experience and grow the account

You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills

Experience in services commercials including SOWs, budgeting, resourcing, and change orders

Excellent interpersonal skills in verbal, written and presentation formats

Superb organization skills with the ability to manage competing priorities

- Evaluate BSA/AML CDD and EDD requirements for all products or features

- Identify and evaluate customer onboarding requirements for new and existing products or features

- Build tactical and scalable solutions for operational teams to manage compliance tasks and risks

8+ years in the compliance industry, with experience in managing customer onboarding programs in the financial industry

Operational knowledge in building a sound Compliance program

Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials

Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap

Partner with GAM to ensure seamless customer experience and grow the account

You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills

Experience in services commercials including SOWs, budgeting, resourcing, and change orders

Excellent interpersonal skills in verbal, written and presentation formats

Oversee end-to-end project management for the onboarding program, ensuring successful execution for all aspects of the program.

Enjoy public speaking & have exceptional facilitation skills; experience with instructor-led sessions and design a plus.

Reporting to the Manager, Learning & Development

Default to empathy and first seek to understand the experiences of others before you jump into action or solutions.

Possess excellent, inclusive communication skills across diverse types of people and needs.

Design thinking experience a plus.

Build and manage multiple project plans and timelines

3-5 years of relevant work experience

Strong experience managing projects of varying scope and complexity

Strong verbal and written communication skills

Experience with lean/six-sigma principles preferred

Actual starting pay is determined by various factors, including but not limited to relevant experience and location.

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Expert relationship builder and customer service enthusiast.