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Program Manager - Lifecycle Operations
Company | Boost Mobile |
Address | Littleton, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-05-16 |
Posted at | 1 year ago |
Department Summary
- Own lifecycle operations of products & services unique to Channel Expansion growth efforts
- Monitor and analyze product lifecycle performance and build cost effective strategies for improvement
- Provide reporting, visibility and feedback to Channel Expansion leadership to ensure alignment with company strategy, accountable for sharing program and operational achievements, issues, and concerns
- Engage with and utilize post launch analysis, troubleshoot errors, and deliver required enhancements
- Own planning sessions with internal and external stakeholders to review current state of the business and identify future opportunities
- Collaborate with internal teams to create aligned approaches across lifecycle touchpoints for consistency in customer experience
- Bachelor's degree (or equivalent experience in retail wireless)
- Proficient with Microsoft Excel, Project, Word, Access, and Google (G-Suite) equivalence
- Excellent facilitation skills, strong follow-through abilities, and strong ownership of initiatives and issues
- 2+ years of product or lifecycle operations management experience
- 3+ years of retail wireless and/or telecommunications operations experience preferred
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