Program Manager Ii - Tisch Cancer Institute

Description

The Program Manager is an integral member of the Tisch Cancer Institute. Under the direction of the Executive Director and collaboration with research core offices, the Program Manager (PM) is responsible for the administrative, operational and programmatic oversight of research systems utilized in the Cancer Institute (i.e. OnCore clinical trials management system, electronic regulatory systems, electronic consent systems, clinical trial matching systems, etc.). The PM is responsible for workflow development, mapping and validation, roll-out of new features, modules or functionality and system optimization and system interfaces or integrations. The PM uses analytical skills to produce reliable dashboards, metrics and reports to leadership to aid real-time decision making and facilitate reporting to government agencies. The PM serves as a liaison to the Office of Research Services (ORS), Research Administration Information Technology (RAIT) and other external ancillary departments. The PM is responsible serving as the business representative in institution wide projects (i.e. EMR harmonization) and at national meetings. The PM will instruct and train staff regarding the systems, oversee the helpdesk areas and provide supervision to support staff, as assigned. The PM stays up to date on field trends and clinical research operations.

Responsibilities

• Responsible for system implementation and optimization for assigned research software/tools. Develops and schedules a program work plan in accordance with specifications and objectives. Oversees daily operations and coordinates program activities through assigned staff; prioritizes and delegates work activities.
• Organizes and leads internal meetings to facilitate information fluidity, provide oversight and guidance, and ensure cross-functional communication (i.e. inter or intra group meetings, internal meetings, PI meetings, affiliate meetings). Communicates policy and procedure updates and works with the SOP committee to enact necessary changes timely to ensure compliance with institutional, federal and Cancer Institute guidelines or expectations.
• Assists in writing or editing relevant grant sections (i.e., LAPs, SPORE, CCSG) related to research systems. Tisch Cancer Institute Page 3 of 3
• Performs other related duties, as appropriate.
• Successfully partners with administrators, leaders and staff in other departments to coordinate program activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized. Builds and maintains strong working relationships across the institution, with vendors, among internal subject matter experts (SMEs) and Cancer Institute investigative community.
• Ensures clinical research systems are consistent with applicable federal regulations (i.e. 21cfrpart11) good clinical practices, and requirements of the Icahn School of Medicine at Mount Sinai, outside sponsors and all federal and/or state regulatory agencies.
• Develops policies and procedures, job aids and other tools; conducts regular meetings with staff to ensure compliance with established practices and to keep the research community abreast of current standards and policies.
• Maintains intimate knowledge of the administrative, operational and programmatic intricacies within the Cancer Institute among regulatory affairs, research finance, clinical operations, oversight committees and quality assurance. Documents and diagrams processes and SOPs related to assigned areas and maintains accuracy of documentation as business or technical workflows evolve.
• May serve on a project team, lead or co-lead special projects or major initiatives in areas of interest.
• Responsible for the development and delivery of comprehensive training and education content related to the assigned areas. Utilizes various formats and forums to match learner needs (i.e. learning management system/PEAK, intranet, recorded videos, presentations, one-on-one sessions, remediation and coaching, etc.) and participates in new employee orientation on specific topics.
• Serves as the liaison to industry, vendors, intuitional offices, external departments and the Cancer Institute leadership team. Participates in national group discussions and applicable meetings. Serves on institutional and external committees.
• Provides direct supervision, teaching, coaching, and mentoring to staff. Supports knowledge acquisition, training, and comments on performance. Works closely and effectively with the direct line manager to ensure program goals prioritized and executed upon.
• Responsible for data quality, integrity and validation within the research systems. Publicizes research systems and communicates the value of research systems to ensure the research community needs are met as reflected by broad system adoption. Enforces the adherence to the expectations set forth by the Executive Director and Cancer Institute leadership team. Prepares corrective action plans or remediation proposals to bring studies/programs into alignment and good standing.
• Assists in the evaluation, selection (including RFP, pricing, contracting, etc.) of new systems.
• Builds a highly competent and reliable team. Takes proactive measures to ensure retention and professional development of staff. Performs various personnel functions such as hiring, performance appraisals, coaching, disciplinary actions, and terminations.
• Independently implements new or revised program goals, strategies, and objectives to sustain and grow programs and services based on Cancer Institute strategic priorities.
• Gathers, prepares, and reconciles complex data sets and disparate information. Analyzes and cleans data. Identifies and communicates problem areas or opportunities. Utilizes and facilitates wide adoption of dashboards (i.e. Insights, TriNetX, Leaf, Tableau, etc.). Provides accurate reports management for review, analysis and decision making.
• Identifies areas for process improvement and recommends/implements viable solutions. Manages assigned projects from start to finish to ensure deliverables are met on time and within budget. Tisch Cancer Institute Page 2 of 3

Qualifications

• 5 years of experience clinical research experience
• Strong management and leadership skills
• Bachelor's Degree; Masters preferred
• Excellent written and oral communication, customer service and interpersonal skills
• Exceptional attention to detail and accuracy
• Clinical research certification, oncology certification or project management certification preferred
• Proven ability to manage large scale complex projects from concept to implementation and the ability to independently prioritize multiple tasks, projects and assignments.
• 7 years of related experience
• Advanced knowledge of clinical research concepts, clinical trial operations, good clinical practices and regulatory compliance
• Demonstrated creative problem-solving skills ability to navigate through ambiguous situations
• Excellent analytical and problem solving skills
• 2 years of experience in research IT systems

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $55450.51 - $131127.18 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.