Program Associate Remote Campus

#About Ironhack

Ironhack is an edtech company that was founded to disrupt the way tech education works! We are a global marketplace for tech talent, where we offer bootcamps and partner with companies to empower students to create a new career path in tech, get that next promotion, or start their own company.

Quick facts:

• Venture capital backed
• 200+ global team members
• Operations in 10 locations worldwide
• Graduated over 11.000 students

#Why join Ironhack

Our culture is characterized by collaboration, which is the way we roll. We like to take on challenges with a smile on our face! We work in flat hierarchies with open communication. Join Ironhack and we guarantee a bootcamp-paced learning experience in a high growth environment, where together we can change the future of education!

#Benefits:

• Learn to code, design, or analyze data: Enroll in our part-time courses for free!
• A mentor the first 3 months of onboarding
• Gympass full access
• Individual career development plans with courses to help you build new skills
• 22 working days of holidays per year
• Eloomi full access
• Honest Greens partnership for employee discount on healthy meals
• Flexi Fridays (6 hour workday)
• Remote-friendly policy for Global Team employees and work-from-home specific policies for Local Team employees
• Amazing events with our students, team-building activities and company retreat

#About the role

A large part of the success of Ironhack depends on the Program Manager that we have to lead the campus operations of our full-time and part-time Bootcamps. The Program Manager is a critical role to ensure we offer an excellent experience to students.

As Program Manager of Remote Campus you will work with our teachers and students, owning the student’s satisfaction and learning experience. You will help Ironhack to grow and nourish our community and our customer-centric approach.

#Responsibilites

Student Experience

• You are the owner of the student experience on Remote campus, you guarantee the highest standards in the delivery of our educational programs
• You ensure a smooth transition between Admissions, Program and Career services in the student journey by working closely with Admissions and Student Success Managers
• You are the first point of contact for students from their Admission til their Graduation in close collaboration with Lead Teachers, Teachers Assistants and Student Success Managers
• You are responsible for building the best environment outside the class for students by organizing tech talks & networking events together with other departments involved such as Outcomes and Growth

Teachers Support & Management

• You hire and support Teacher Assistants in their role
• You work closely with Lead Teachers to ensure the best in-class experience for every student
• You participate in the hiring process of Lead Teachers

Educational Excellence

• You are in charge of answering, consolidating every feedback locally made on Curriculum by both Teachers and Students and following up with the Education team
• You are an integral part of the pilot governance process and you lead implementation, delivery and analysis of such pilots on your campus

Operations

• You are in charge of keeping Students profiles on Campus Tools up-to-date from Pre-work till Graduation
• You report directly to the Remote Europe Lead

#Requirements

• Empathetic, you are known for your willingness to constantly help others
• Customer Success or any client-facing position
• Education
• Tech-savvy, you are passionate about Tech
• Constant positive attitude, events have no grips on you
• Organized, you can handle multiple tasks without losing sight of any
• Excellent communication, every oral or written communication you make are understood immediately by its audience
• You have 2+ years professional experience in one of the following:
  • Customer Success or any client-facing position
  • Education
  • Tourism & Hospitality
  • Communication & Events
• Communication & Events
• Tourism & Hospitality
• Flexible, you can jump from one project to another without losing productivity