Program Assistant - Student Records (Non-Permanent)

Columbia Basin College (\"CBC\" or the \"College\") seeks a Program Assistant to provide customer service support in Student Records. This position requires courteous and knowledgeable customer service to students, staff, and members of the public. The Program Assistant will work in an environment of teamwork and provide department support by answering department emails and phone calls, serve as primary point of contact at the Welcome Center and Student ID Center, and assist with departmental processes and data entry. This position reports to the Director for Enrollment Services.\ \
This position is open until filled. First consideration will be given to applicants whose complete application has been received by May 4, 2023 @ 11:59 PM Pacific Time.
If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at *[email protected] or (509) 542-4407.*\
As a condition of employment, Classified staff must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact [email protected].
Primary Responsibilities

• Serve as a primary contact for students, staff and the public; disseminate information and communicate policies and procedures to students and community members related to Getting Started, admissions, registration and other Student Records and activities;
• Review student applications and transcript requests;
• Operate ID computer and camera to create student ID card;
• Accurately process student documents, forms and records; update missing student record data, enter name/address changes, Release of Information forms, input data into SMS based on getting started admin report, student reactivation requests;
• Answer the Student Records department phone queue and email;
• Assist prospective and current students with applying to college, registration add/drop/withdrawal, returning student reactivation, transcript requests, transfer-in processes and other student related inquiries;
• Serve as a back-up telephone operator in Student Records and Hawk Central; and
• Perform other related duties as assigned.
• Provide high-level customer service and problem-solving assistance to students, staff and the public at the Welcome Center;

To view a complete position description and/or apply, please visit our website at www.columbiabasin.edu/jobs {rel="nofollow"}.
CBC is an Equal Employment Opportunity/Affirmative Action Employer. Protected groups are encouraged to apply.
Required Qualifications

• Two (2) years of clerical and/or customer service experience.
• High school graduate or equivalent; and

Preferred Qualifications

• Experience working in a college office setting;
• Associate\'s degree or equivalent from an institutionally accredited college or university;
• Intermediate computer experience and proficiency in Microsoft Office and learning management systems; and
• Bilingual and biliterate in English and in Spanish.