Product Trainer Jobs

Product Trainer: Corrections, Law Enforcement or Military Subject Matter Expert

Company Description

RaySecur is a B2B tech company revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray like imaging without any harmful x-rays in real-time and 3D. We are venture backed and growing fast. Our systems are used by some of the largest Fortune 500 companies and government agencies around the world to detect contraband and security threats and keep their people safe.

RaySecur is seeking a trainer and support technician with a preferable background in corrections, law enforcement, or the military to join our team. As a Trainer, you will play a critical role in delivering cutting-edge screening technology and services to our corrections customers by providing remote and on-site technical demonstrations, hands-on training, and troubleshooting support. You will work closely with our sales and customer support teams to ensure that our customers are fully trained and equipped to operate our screening technology and detect threats in the mail.

This position will require travel to customer sites to deliver training and support. The ideal candidate will have experience in developing and delivering training programs and a strong understanding of the corrections, law enforcement, investigative or military industries. You should also have excellent communication and interpersonal skills, and be comfortable working independently and in a team environment.

Who We Are

We are a fast-paced, rapidly-growing, and dynamic tech company with an all-star customer base helping to make the world a safer place. We are entrepreneurs at heart, always challenging the status quo and always ready to tackle the next challenge. We think strategically but are not afraid to roll-up our sleeves and get the job done no matter how big or small. We are dedicated and focused, but also make time to play and celebrate our successes.

Who You Are

You are an achiever with a track record of consistently exceeding expectations. You are not looking for a job, you want to make an impact. You have a history of delivering training programs, presentations, and hands-on demonstrations. You are a highly effective communicator and enjoy working with diverse groups of people. You have experience problem solving in high stress situations, are comfortable with technology, and have experience in corrections or a security-related field. You are a true entrepreneur, always innovating, and never settling for good enough.

Responsibilities

• Provide unit installation support on-site and perform MailSecur system maintenance
• Product demonstration both on-site and virtual
• Ensure overall customer success in onboarding and effective use of our products
• Provide effective training to clients on security-related topics and implementation of SOPs
• Provide effective training to clients on use of our screening technology and processes

Required Qualifications

• Minimum 2 years experience in a training role
• Technology certifications and/or previous sales experience a plus
• Previous career in corrections, law enforcement, military, or related fields preferred
• Effective communicator both written and in-person presentations
• Willing to travel

AN EQUAL OPPORTUNITY/DRUG-FREE EMPLOYER

We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.