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Specialty Guest Experience Jobs

Guest Experience Specialist Jobs
By MUSEUM OF ICE CREAM At New York County, NY, United States

Who We Are Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you ...

Guest Experience Lead | Greenville
By lululemon At South Carolina, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Lead | The Point
By lululemon At El Segundo, CA, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Specialist Jobs
By Blaze Pizza, LLC At United States
Work cross-functionally with other partners to provide a superior guest experience.
4 + years of customer service environment experience
Support guest inquiries and requests through social and digital platforms.
Ensures guest satisfaction and positive relations through engagement with all Blaze guests.
Monitor Blaze national social pages (Twitter, Facebook, and Instagram) and performs Guest Recovery via direct messaging.
Contact guests directly via email or phone, when necessary.
Guest Experience Manager-Entertainment (Seasonal)
By Walt Disney World At Lake Buena Vista, FL, United States
Minimum 3 years professional experience in Stage Management, Convention Events, or other live show event management
Manage all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships.
Minimum 3 years professional leadership experience
Oversee show maintenance including coordinating brush-up rehearsals, lighting and audio calls, scenic touch-ups, and communication with costuming teams.
Understanding of leading multiple unionized teams
Familiarity with lighting, audio, special effects, scenic and stage set-up systems
Director Of Guest Experience - Regent Santa Monica Beach Open Late 2023
By Regent At , Santa Monica, 90405
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and senior management.
Monitoring key performance indicators and tracking progress towards meeting guest satisfaction goals, providing regular reports and analyses to senior management.
Bachelor's degree in hospitality management or a related field.
Minimum of 5 years of experience in guest services or concierge preferably in a luxury hotel environment.
Proven track record of delivering exceptional guest experiences and achieving high guest satisfaction scores.
Strong leadership skills with the ability to inspire and motivate a diverse team.
Guest Experience Manager Jobs
By Sofitel New York At , New York $75,000 - $85,000 a year
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Possess the ability to occasionally cover FOM job responsibilities – including break coverage and MOD Duties.
Other duties as requested by Director of Room Operations or General Manager.
They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences.
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Guest Experience Team Member
By Sports Force Parks At Sandusky, OH, United States
Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered
Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards
Cash handling or check out experience is preferred but not required
May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.
Greet, process customers' orders at a point-of sale, quickly, efficiently and friendly
Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals.
Guest Experience Agent (Pbx)
By Cavallo Point Lodge At Washington, DC, United States
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
1+ year experience with multi-line phone systems is required.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
High school diploma is required.
Hospitality Manager, Guest Experience
By DAOU At Paso Robles, CA, United States
Implements a 360-degree approach to Guest and Member experience management to drive long term engagement and loyalty
Minimum 3-5 years experience in hospitality, winery, or restaurant management
Proven sales management skills with a track record of delivering positive business results
Works with our Customer Experience Team and Estate Hosts to manage reservations and seating.
Works to constantly streamline and improve business operations through on-going process and people management
Has passion for and pursues the knowledge and skill required to deliver unparalleled results
Guest Experience Coordinator Jobs
By Auberge Resorts Collection At Austin, TX, United States
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Monitor busy or unanswered lines, check back with callers on hold to update status and offer to take a message.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Accept and record wake-up call requests and deliver to the appropriate department.
Answer, record, and process all guest calls, requests, questions, or concerns.
Guest Experience Manager - Fall
By Hotel Jerome At , Aspen, 81611 $60,000 - $75,000 a year
Experience completing administrative tasks, including reporting, budgeting, project management, etc.
Represents hotel management in resolving any guest or hotel related situation and handles
Two years as a Front Line Manager experience, in the Rooms Division, for a luxury, comparable, hotel.
Responsible for all Guest Experience functions and proper execution:
Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required
Manage all responses in Unifocus:
Guest Experience Specialist Jobs
By MUSEUM OF ICE CREAM At Austin, TX, United States
Become experts in each room and area of the museum by understanding the scripting of each experience
Achieve mastery and knowledge of products, treats, and basic business operating information
Food Handler or ServeSafe certification preferred
1+ years of previous customer service experience, in high volume establishments
Commuter Benefits for Full-Time employees
Medical Benefits for Full-Time employees
Specialty Cook Jobs
By Rivers Casino Philadelphia At , Philadelphia, 19125 $25 - $30 an hour

Qualifications: (Knowledge, Skills, and Abilities):

Guest Experience Specialist (Receptionist)
By Nixon Peabody LLP At , Washington, 20001
Maintain proficient knowledge of all fire, safety, security and emergency procedures and skills.
Participate in Firm training including soft and IT skills.
Assist in the training of new/junior-level team members; offer ongoing guidance and act as positive role model.
5-7 years of experience in customer service or concierge role, preferably within a law firm or professional services environment.
Bachelor’s degree preferred. Work experience in lieu of a degree will be considered.
Possesses excellent interpersonal, communication, customer service and organizational skills.
Guest Experience Manager Jobs
By Mars At , New York, 10001 $59,483 - $89,224 a year
Support continual growth of the business via effective talent, retention, and recruitment management
Minimum of 3 years experience managing in a fast-paced, high volume environment
Experience in leading customer service direct reports
Act as a Great Line Manager, using the Five Principles in all decision making
Manage, train, onboard, and develops a full team which may include Associates, supervisors, and individual contributors
Create an environment that drives sales through exceptional guest experiences
Guest Experience Manager Jobs
By Four Seasons At , Vail $70,000 - $75,000 a year
This position requires 2+ years of hotel/resort management level experience. Spanish huge plus / preferred.
Guest Experience Manager, Regular Full Time:
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
Discounted and Complimentary travel programs around the World! Culinary, retail and wellness experiences at special rates.
Salary between $70k - $75k annually
Eligible for Performance Base Annual Incentive Plan (10% Target)
Guest Experience Manager Jobs
By Highgate At Boston, MA, United States
2 years of Front Office/Guest Experience Manager experience in a luxury hotel required
Have extensive knowledge of the product and services available.
A 4-year college degree; or a 2-year college degree and 2 or more years of related experience.
Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations preferred.
Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.
To ensure that all arriving and departing VIP’s and regular guests are greeted and that introductions are made.
Guest Experience Lead | The Domain
By lululemon At Austin, TX, United States
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
Guest Experience Manager Jobs
By Four Seasons At , Nashville, 37201, Tn
Knowledge of property management systems required . Opera knowledge preferred.
Perform other tasks or projects as assigned by hotel management and staff.
Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
Above average communication skills - both written and oral - are required .
Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
Responsibilities include but are not limited to:

Are you looking for a job that will let you make a real difference in people's lives? Do you want to be part of a team that creates unforgettable experiences for guests? If so, then we have the perfect opportunity for you! We are looking for a Specialty Guest Experience team member to join our team and help create amazing experiences for our guests. As a Specialty Guest Experience team member, you will be responsible for providing exceptional customer service, creating memorable experiences, and ensuring that our guests have the best possible experience. If you have a passion for creating amazing experiences and a commitment to excellence, then this is the job for you!

What is Specialty Guest Experience Skill Requirements?

• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations
• Knowledge of customer service principles and practices
• Knowledge of product lines and services
• Knowledge of relevant computer applications

What is Specialty Guest Experience Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Specialty Guest Experience Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product lines and services
• Knowledge of relevant computer applications

What is Specialty Guest Experience Experience?

• Previous experience in a customer service role
• Experience in a retail or hospitality environment

What is Specialty Guest Experience Responsibilities?

• Greet customers and provide them with assistance
• Answer customer inquiries and resolve customer complaints
• Provide customers with product and service information
• Process customer orders and payments
• Monitor customer transactions and provide feedback
• Maintain customer records and update customer information
• Assist with product displays and promotional activities
• Ensure customer satisfaction by providing quality service