Pharmacy Call Center Representative

The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

In this role, you will:

• Work on a blended dialer, receiving inbound and making outbound calls
• Gauge member interest in enrollment
• Provide pricing information
• Educate members on specialty pharmacy

Required Qualifications

• 1+ year of Customer Service experience
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
• Must be comfortable working in a fast paced environment and willing to learn

Preferred Qualifications

• Associate's or Bachelor's degree
• 1+ year of call center experience
• Bilingual - Spanish/English strongly preferred

Additional Information

Schedule: Wednesday - Saturday 4x10 Shift /Off days Sunday, Monday & Tuesday

Hours: Closing shift 6:30am-5:00pm MST

Location(s): Work at home AZ, TX, OH, FL, TN, IN

Quarterly Incentive Program

Training: 2-3 weeks (training schedule will be M-F 7:00AM to 3:30PM MST)

Start date: Tentative - May 2023

Remote AZ

Remote TN

Remote TX

Remote OH

Remote FL

Remote IN

Scheduled Weekly Hours

40