Personal Vacation Planner (Virtual)

We are seeking Personal Vacation Planners (PVP) Remote,to join our Contact Center at Carnival Cruise Line on Tuesday, September 05, 2023.
The role of a PVP will be to sell cruises and related products by making outbound telephone calls to potential customers. Build rapport with customers to identify travel needs and to increase business leads. Manage CRM (Customer Relationship Management) system, create follow-up appointments and convert leads into cruise reservations. Customer centric with a focus on relationship building to foster repeat business and referral generation. Work independently in achieving monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:

• Participate in mandatory trainings and meetings to stay current with knowledge of products in order to present cruise product features, benefits and pricing.
• Maintain customer contact database of new and existing accounts in order to close sales.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
• Excellent attendance and punctuality is an essential function of the job.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
• Perform other job-related functions as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• High School Diploma or GED
• Ability to work independently and maintain individual lead database.
• Ability to maintain strong working knowledge of cruise products.
• Good problem-solving skills.
• Experience developing new business and new accounts with a customer service background.
• Excellent interpersonal skills.
• Proficient in Microsoft Office Suite.
• Comfort working in an environment requiring achievement of monthly sales targets and goals.
• Superior prospecting, presentation and closing skills.
• Inside / outside field 1 year sales experience with proven sales success.
• Effective time management, organization and multi-tasking skills.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.

OTHER:

• Resume should include; Computer skills, Education, Sales exp. Months/Years to Work Experience.
• FOR "INTERNAL" CANDIDATES ONLY: Follow the instructions mentioned above as well as there cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
• Once you submit your completed application, you will be prompt to complete a HireVue video in order to move to the next step in the interviewing process.
• Once you've graduated from the training, your schedule will be:
• Shifts:
• Deadline to Submit, etc.:
• The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is $11/hour plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
• Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
• This is a "virtual" position.
• The training class runs for four (4) consecutive weeks:
• In profile, enter your residence (mailing address) information.
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
• FOR ALL APPLICANTS: Please upload your updated resume (PDF Version) with the information below, without you uploading a resume and completing the application you will not be able to be considered.
• Salary:
• Monday through Friday 09:00 AM - 06:00 PM (EST)

ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf