Aviation Performance Manager Jobs

Pay: $27.83

Aviation Performance Manager

The Performance Manager is responsible for Supervisor and Officer performance, as well as operational functions. He or she shall have a minimum of one (1) year management experience, with at least an associate degree in security, management, or criminal justice focus, or related field (more experience above the minimum requirements may count towards education requirements). Two (2) years Airport Security Supervisor experience may be used in lieu of one (1) year management experience, to be approved prior to assignment by the Airport Authority. The Performance Manager shall be assigned to a variety of shifts as needed, including weekends and holidays.

ESSENTIAL FUNCTIONS

• Communicates directly with the Account Manager and Assistant Account Manager regarding deficiencies in Security Officer and Supervisor overall performance as required per contract.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: post work, interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and make hiring and termination recommendations.
• Spot trains employees, reviews post orders, and other details of assignments with subordinates.
• Completion of corrective action investigation reports (i.e., performance/testing failures. Etc.).
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• The Performance Manager shall be proficient in the creation of Microsoft Word, Excel and PowerPoint documents, Microsoft Office Software package, or an equivalent.
• Direct oversight of newly assigned officers when scheduled to operate a post.
• Coach and mentor employees.
• After hours assistance with filling call offs and open shifts.
• Provide on-site testing, observations, and necessary training.
• Compiles deficiency information, testing results, and administers training into a weekly report to be shared with the Airport within forty-eight (48) hours of submission.
• Prepares, files, reviews, and submits various reports as required.
• Assists in the submission of scheduling and personnel information to the company as designated.
• May perform the duties of a Security Officer in accord with post orders and company policy.
• Functions as a manager to lead Supervisors, and other company personnel assigned to posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

Education/Experience:

• 1 year of management experience. More experience may count towards education requirements.
• Two (2) years Airport Security Supervisor experience may be used in lieu of one (1) year management experience.
• Associates degree in security, management, or criminal justice focus, or related field.

Competencies (as demonstrated through experience, training, and/or testing ):

• Good organizational skills, multitasking abilities, and problem-solving skills.
• Ability to write routine correspondence, including logs and reports.
• Courteous telephone manner.
• Knowledge of supervisory and management practices and procedures.
• Knowledge of security operations with an emphasis on patrol, inspection, and response services.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to be an effective team member and leader.
• Ability to provide positive direction and motivate performance.
• Ability to track and maintain schedule assignments.
• Strong customer service and results orientation.
• Ability to adapt quickly to various sites and changes in post procedures.
• Ability to carry out and follow directives.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Regular use of vehicle for the performance of duties.
• Required ability to handle multiple tasks concurrently.
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Keyboarding, basic computer usage, and operating controls.
• Directing and disciplining staff in a positive manner.
• May be exposed to or required to handle sensitive and confidential information.
• May be required to work overtime without advance notice.
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Close vision, distance vision, color vision, and ability to adjust focus.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.