People And Operations Associate

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization.

Responsibilities

• Maintains an understanding of new educational and training techniques and methods
• Develop and maintain relationships with vendors and suppliers.
• Performs benefits administration (Medical/Dental enrollments and changes, FMLA tracking and reporting, Workers’ Compensation, etc.)
• Identify and resolve operational issues promptly.
• Processes all new hires (Onboarding), terminations (Offboarding), and employee change requests.
• Ensure compliance with all applicable laws and regulations.
• Manage inventory levels and ordering process.
• Review existing training materials to determine appropriateness and relevance.
• Maintain accurate records of operations activities.
• Monitor and analyze operational performance.
• Administer leave programs, including FMLA, WC, and STD.
• Modifies or creates course materials and training manuals to meet specific training needs.
• Determines training needs and requirements for an organization or group by meeting with managers and organizations.
• Specializes in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars.
• Works with the training team to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
• Monitors training programs and manuals to ensure they are practical and up-to-date and makes updates as necessary.
• Support employees on fundamental employee relations questions and inquiries regarding policies and procedures.
• Provide support to other departments as needed.
• Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more.
• Consult with management, providing HR guidance as needed.

Skills:

• Written, Verbal, & Interpersonal Communication

• Problem Solving

• Critical Thinking

• Planning Skills

• Time Management

• Attention to Detail

• Decision Making

Qualifications:

• 2-4 years of experience in People (HR) or Training

• Extensive knowledge of teaching theory for creating effective instructional materials.

• Bachelor’s degree in education, human resources, or a related field is preferred.

• Instructional experience in a group business/non-profit setting

• Proficient in using Microsoft Suite

• Strong understanding of business goals and standards for customer service/training

• Ability to communicate effectively with senior management and other departments.

• Experience developing yearly training plans and materials.

• Ability to effectively organize and manage multiple training initiatives simultaneously.