Payroll Support Specialist Jobs

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We're suffering from a national shortage of substitute teachers.
Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.
After more than 6 years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. We're a post-series B company with about 50 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. Our board of directors is also 75% female and 75% people of color.
We’re a diverse and inclusive team. We find it easy to get up in the morning and work for teachers, schools, and students.

POSITION SUMMARY:

Maintains and supports the payroll processes by providing excellent service and support to our employees.

This will be a part-time position (24 hours per week), with the possibility of moving to full-time. The initial schedule for this role will be 3 days per week (Sunday - Tuesday)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with the development and implementation of payroll practices, policies, and procedures.
• Follows Standards for Service Excellence for Swing Education.
• Reviews all incoming payroll tickets in Zendesk, responds timely, with compassion, looping in internal stakeholders as needed to provide resolution.
• Attends and actively participates in staff meetings.
• Must be available to work Sundays.
• Reviews payroll data for all penalties including meal breaks, cancellations, report pay, overtime, double-time, training, makes all necessary corrections/ outreach.
• Performs other related duties as assigned by management.
• Establishes and maintains effective working relations with other departments.
• Assists in processing terminations and adheres to required state laws.
• Supports Swing Education’s effort to comply with confidentiality and security requirements.
• Regularly investigates timesheet/ scheduling discrepancies, including cancellations, offline work, and missing data.

REQUIREMENTS AND QUALIFICATIONS:

• Excellent written and oral communication skills with strong interpersonal skills.
• Strong organizational, problem-solving, and analytical skills.
• Demonstrated ability to calculate figures and amounts such as overtime, pay adjustments, percentages.
• Must be eagerly tech savvy, including proficient on Google, Slack, MS Office, and Zendesk, ADP Workforce Now experience a plus.
• Ability to manage priorities and workflow with acute attention to detail.
• Commitment to excellence and high standards.
• Ability to understand and follow written and verbal instructions.
• Payroll processing experience a plus.
• Ability to deal effectively and compassionately with a diversity of individuals at all organizational levels.
• Must have CA payroll/ employment law knowledge.
• Bachelor’s degree (B.A.) or equivalent, minimum two years customer service experience.

COMPETENCIES:

• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer/Employee Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

• Professional development reimbursement program
• Paid holidays
• Medical/dental/vision benefits
• Generous PTO
• Stock options
• Fun, collaborative, balanced culture
• Mission-driven work
• Parental leave

This is a remote position.