Payroll Specialist Jobs

TITLE: Payroll Specialist

POSITION TYPE: Full-Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

From AI/ML to next-generation communications, WorldLink is the engine driving transformation for the world's leading enterprises, bringing top talent, skills, and technology expertise together to power the next generation of innovations.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition, we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com.

WHO we’re looking for:

We are looking for a Payroll Specialist I, who will support key objectives in supporting our high volume processing is to improve accuracy and increase efficiency. In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better. You will use your well-rounded problem solving skills to creatively address workforce payment questions and collaborate with teams to foster an environment in which continuous improvement is the standard.

The North America Shared Service Center Payroll Team is a dynamic, high-energy team providing top-tier payroll management to companies. If you are a customer service-oriented team player at heart, with keen attention to detail and a passion for problem solving, there is no better place for you.

In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners including Human Resources, HRIS and Benefits to ensure accurate and timely processing of payroll and related transactions.

You have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Key Responsibilities:

• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems.
• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders.
• Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors.
• Support periodic and cumulative audit processes for monthly, quarterly and annual activities.
• Support Sr. Payroll Specialists in delivering high-quality results to payroll customers.
• Manage leaves of absence and calculation of supplemental benefit payments.
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement.
• Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels.
• Ensure company representatives utilize appropriate processing procedures within federal, state and local compliance regulations.
• Support various project initiatives including collection of user requirements for system enhancements and solutions.

Qualifications:

• 3+ years of work experience in a payroll role, preferably in a 3rd party payroll or shared service environment.
• Experience with top tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar).
• Payroll audit, control, quality assurance and/or tax management experience.
• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred.
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint.
• Bachelor's Degree preferred.
• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses.
• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form.
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals.
• 2+ years in customer service related field and ability to demonstrate strong customer relationship skills.
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans

• Dental Plans

• Vision Plan

• Life & Accidental Death & Dismemberment

• Short-Term Disability

• Long-Term Disability

• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection

• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.