Payment Operations Assistant Manager

POSITION PURPOSE

The Payment Operations Assistant Manager will lead the ACH and Payment Operation teams with ACH origination and receiving, Remote Deposit Capture (RDC), electronic check clearing, transit items, wire transfers, and digital money movement (P2P), and item processing. This individual is responsible for using their knowledge of payments, the rules and regulations governing those channels, and software programs to help the business maximize operational productivity. The role includes collaborating with management and business partners to determine operational gaps, identifying business needs, and coordinating the implementation of new processes or update existing processes based on the needs which should result in measurable improvements to operational efficiency, risk reduction, and accuracy.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Management / Leadership (50%)

• Lead assigned staff to drive optimal and measurable performance for all the payment channels.

• Assist with the development and monitoring of the department’s fiscal budgets.
• Lead, coach, coordinate, supervise and evaluate department personnel to ensure that services are delivered in accordance with SAFE’s brand promise and to regulatory standards.
• Wires both incoming / outgoing in foreign and domestic currency
• Returned checks / transit items / Inclearings
• ACH receiving and originating
• Federal Reserve Settlement
• Act as a lead in operational backup for daily processing as requested.
• Remote Deposit Capture (RDC)
• Mailed payments and deposits
• Manage employee timesheets, including reviewing for accuracy, inputting exceptions and approving for payroll while ensuring compliance with state-based policies.
• Settlement Dispute Claim Processing
• Item processing and adjustments
• Responsible for regulatory settlement and daily operations in relation to the various payment networks including but not limited to:
  • ACH receiving and originating
  • Item processing and adjustments
  • Returned checks / transit items / Inclearings
  • Remote Deposit Capture (RDC)
  • Wires both incoming / outgoing in foreign and domestic currency
  • Settlement Dispute Claim Processing
  • Mailed payments and deposits
  • Federal Reserve Settlement

• Write and conduct quarterly and annual performance evaluations, including setting short- and long-term goals as well as defining any required training and development plans. Coach and counsel subordinates, give positive reinforcement, recognize and reward staff when warranted. Perform disciplinary actions when applicable.

• Perform other duties as assigned.

Process Optimization (20%)

• Work with cross functional teams to maintain and optimize processes for existing products and services, ensuring effective processes are established and internal control standards are maintained.

• Improve training and operational procedures within SAFE’s payments business to increase efficiency and productivity.
• Analyze current operational processes and make recommendations for improvement. Present key findings and recommendations to management.

Audit and Compliance (10%)

• Assist with internal teams and vendors regarding disaster recovery and business continuity.
• Assist internal and external auditors as requested and required.

Business Analysis / Intelligence (10%)

• Monitor channel dashboards, KPIs, and associated reporting to track customer activity and usage are maintained and accurate.

Project Lead (10%)

• Work with stakeholders to identify service gaps and develop business requires for payment applications, systems, and processes.
• Assist with implementation and configuration of payment applications and systems.
• Assist development of project planning and execution.

QUALIFICATIONS

Education & Experience

• Undergraduate degree and four (4) years of payment systems related experience; or six (6) plus years of payment systems related experience

Certification:

• National Check Professional (NCP)
• Accredited ACH Professional (AAP)
• In addition, the employee must attend the necessary continuous educational requirements to maintain an active certification.
• Candidate must hold one or more of the following industry certifications or is in process of obtaining:
• Accredited Payments Risk Professional (APRP)

Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:
TECHNICAL SKILLS
Strong Knowledge and experience with:

• Payment industry channels (ACH, Check, Cash, Card, Wires, RTP, FedNow, Faster Payment solutions, etc.)
• Fiserv DNA core banking system
• Payment systems / applications and software (Fedline, Image Center, Remit, Payments Exchange: Fedwire, tMagic, etc.)
• Payment Network file transmission (Federal Reserve, ECCHO, SWIFT, etc.)
• Payment System regulations and Dodd-Frank Act

OTHER SKILLS AND ABILITIES

• Demonstrated ability to work in a team environment
• Must be a self-starter, able to work without constant supervision
• Strong written and verbal communication skills
• Strong investigation, remediation, and reporting intuition

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY

LANGUAGE SKILLS

• Ability to comprehend and author procedures, reports, and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, peers, vendors, and the general public.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

MATHEMATICAL SKILLS AND REASONING ABILITY

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities required by this job include close vision.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.