Payment Operations Specialist - Virtual/Remote

Enumerate is looking for a Payments Operations Specialist to join our team! Big picture, in this role, you will lead and manage day to day payment operations for our core AP offering. This role will ensure accuracy and completeness of all payment functions, identify and resolve issues, collaborate with third party providers and create repeatable, scalable processes around payment operations. A little about us. We are a leader in the property management space offering a robust ERP system called CENTRAL that delivers Community Accounting, Management, Communications, Engagement and Reporting all on one easy to use platform. If you're familiar with traditional ERP systems (Net Suite or SAP), CENTRAL is similar but with a singular focus on the property management industry. As an extension of our core CENTRAL solution, we are aggressively investing in the development of payment capabilities that make collecting dues and paying bills easier and faster for our property management clients. We are looking for someone who is interested in paving the road forward, building new process and driving oversight of this critical function. You will have the opportunity to build a world class AP capability from the ground up, with the potential to lead and manage an operations team as this solution grows. This role is open to remote work, with a strong preference for candidates in Knoxville, TN or Clearwater, FL, or more generally CT or ET time zones. Our salary range for this role is 70 - 80k, depending on experience. You should have: Required: 3-5 years of payment operations or back-office experience. Attention to detail, ability to work independently, self-starter. Highly adaptable to changing environment. Positive, team player, action & results oriented. Ability to work effectively and amicably with remote teams across the organization Curious and inquisitive to help solve complex problems innovatively. Travel of 5% expected for quarterly team meetings.
Ability to work in the US without sponsorship. Culture Why Enumerate Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here. We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US. We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate. Responsibilities What you'll do: Monitor daily payment and settlement files to ensure successful execution and settlement of funds. Handle escalations and payment related issues with sense of urgency in a cross-functional environment, including but not limited to processing delays, file inconsistencies, batch failures) Work with Customer Success to onboard new customers, setting up funding accounts and profiles in CENTRAL and with third party providers. Supporting testing requirements prior to new customer go lives. Work with Customer Support to address and route customer issues to the appropriate channel Define and document standard operating procedures (SOPs) that support payment process flows and exception handling. Establish best practices and operational excellence while ensuring sufficient controls are in place to mitigate risk exposure across payment functions. Requirements 3-5 Years of Payment Operations or Back Office Experience Authorized to work in the US without sponsorship Requisition #cliovf4afnio40pn6wvtqr274