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Patient Services Representative (Call Center)
Company | Mount Sinai |
Address | , Huntington, 11743, Ny |
Employment type | |
Salary | $20.00 - $20.60 an hour |
Expires | 2023-07-24 |
Posted at | 11 months ago |
Patient Service Representative - Offsite
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Job Title: Patient Service Representative
The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service
Roles & Responsibilities:
- May provide coverage for other staff as assigned during PTO or leaves of absence.
- Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.
- May schedule and maintain calendar for meetings and/or appointments.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- Possesses an understanding of when to escalate calls to a supervisor.
- Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.
- Helps direct patients to appropriate setting and facilitates patient flow.
- May schedule and confirm testing, surgeries and procedures according to department guidelines.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Provides clerical and administrative support to physicians and is a liaison between departments.
- May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
- May instruct patients and assist them in navigating MyChart.
- May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.
- Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.
- Performs other duties as assigned.
Requirements:
Education Requirements
HS/GED required; some college preferred
Experience Requirements
0-2 years’ experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
- Able to work independently
Responsibilities
Patient Service Representative - Offsite
Strength Through Diversity
Groundbreaking science. Advancing medicine. Healing made personal.
Job Title: Patient Service Representative
The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service.
Roles & Responsibilities:
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- Provides clerical and administrative support to physicians and is a liaison between departments.
- May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.
- Possesses an understanding of when to escalate calls to a supervisor.
- May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May provide coverage for other staff as assigned during PTO or leaves of absence.
- Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service.
- Ensures all documents are appropriately documented and maintained in the electronic medical record, scanning op reports, test results, home care and any other forms.
- May instruct patients and assist them in navigating MyChart.
- May schedule and confirm testing, surgeries and procedures according to department guidelines.
- Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.
- May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.
- Helps direct patients to appropriate setting and facilitates patient flow.
- May schedule and maintain calendar for meetings and/or appointments.
- May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Performs other duties as assigned.
- Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.
- Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.
Requirements:
Education Requirements
HS/GED required; some college preferred.
Experience Requirements
0-2 years’ experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
- Able to work independently.
Qualifications
Requirements:
Education Requirements
HS/GED required; some college preferred
Experience Requirements
0-2 years’ experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
- Able to work independently.
Compensation Statement
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $35,265.42 - $72,368.99 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital
"Employer Description
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20 - $20.6 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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