Bdc Call Center Representative

Garber Chevrolet Highland is growing and we're hiring an experienced BDC Representative to join our dynamite team! Because of our large new and used car inventory, we have more internet leads than we can handle! Our BDC department is fast-paced and high-energy and we need someone who is hard working, organized, and customer-service focused. We offer a professional work environment with ongoing training and a competitive compensation plan. BDC Call Center Representative Benefits

• Medical and Dental
• Family owned and operated
• Discounts on products and services
• Paid Training
• 401K Plan
• Employee vehicle purchase plans
• Paid time off and vacation
• Growth opportunities
• Long term job security
• Health and wellness

BDC Call Center Representative Responsibilities

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Present initial financing options based on customer needs.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with leads that are not ready to make an appointment or no-show.
• Utilize CRM tracking system daily.
• Answer customer calls and establish follow-ups with sales appointments.
• Provide customers with initial product information and direct them to the appropriate dealership resources.

BDC Call Center Representative Qualifications

• Valid driver’s license
• Excellent teammate with collaborative attitude and eagerness to improve
• 2-5 years of experience is required
• Positive and hard working personality
• Strong computer skills
• Prompt and courteous demeanor

About Us
Our team enjoys cutting-edge training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.
Garber Automotive Group has been a trailblazer in the automotive industry since 1907, running one of the oldest family-owned dealerships in the United States. In the last hundred years, the organization has grown and expanded rapidly, but the traditions it was built on have stayed the same: dedication to service, a loyal staff, and a forward-looking vision. Today, the organization consists of 22 dealerships representing 18 franchises in 6 states.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.