Patient Services Rep-Obgyn Huntley Full Time Days

Benefits

• Paid time off and Holiday pay
• $6,000 Student Loan Repayment ($3,000 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• Annual Employee Merit Increase and Incentive Bonus
• $1,000 Professional Development per year ($500 part-time)

Description

**This is a Full Time position at 36 hours per week for the OBGYN specialty located at the Huntley clinic. Schedule is Monday through Friday and requires travel between both Huntley and Woodstock locations.**

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.

Responsibilities:

• Obtains and updates patient demographic information and company information from all patients.
• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Serves as liaison between patient and practice.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Completes daily reconciliation report to assure charges have been entered correctly
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Files test/procedure results inpatient's medical record after physician has signed off on the results.
• Coordinates scheduling of outside testing for patients.
• Provides back-up for scheduling appointments
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.

Qualifications

Required:

• High School diploma or equivalent

Preferred:

• Previous physician office or customer service experience
• Medical office coding experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.