Patient Liaison Iii Jobs

Job ID: req3607

Employee Type: exempt full-time

Division: Clinical Monitoring Research Program

Facility: NIH

Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is a Federally Funded Research and Development Center (FFRDC) sponsored by the National Cancer Institute (NCI) and operated by Leidos Biomedical Research, Inc. The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Accountability, Compassion, Collaboration, Dedication, Integrity and Versatility; it's the FNL way.

Program Description

Within Leidos Biomedical Research Inc., operator of the Frederick National Laboratory for Cancer Research, the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to high-profile domestic and international clinical research initiatives sponsored by the National Cancer Institute (NCI), the National Institute of Allergy and Infectious Diseases (NIAID), the National Institutes of Health (NIH), and several other institutes within NIH.

MRPD’s ability to provide rapid responses and high-quality solutions, and to recruit and retain experts with a variety of backgrounds, allows the directorate to facilitate strategic support to the growing clinical research portfolios of NCI, NIAID, and other NIH divisions/offices/centers. CMRPD’s support services are aligned with the program’s mission to provide comprehensive clinical trials operations and program/project management services to advance scientific clinical research that complies with applicable regulations and guidelines, maintains data integrity, and protects human subjects. CMRPD services include clinical trials monitoring, regulatory affairs support, clinical safety oversight, protocol navigation/protocol development, and programmatic and project management support to facilitate the conduct of more than 400 Phase I, II, and III domestic and international trials annually. These trials investigate the prevention, diagnosis and treatment of cancer, influenza, HIV, infectious diseases and emerging health challenges like Ebola virus and COVID-19, heart, lung, and blood disorders, parasitic infections, and rare and neglected diseases. CMRPD’s collaborative approach to clinical research support and the expertise and dedication of staff to the continuation and success of CMRPD’s mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination support to the clinics operated by the National Cancer Institute (NCI), Center for Cancer Research (CCR).

Key Roles/Responsibilities

• Prepares research records, various forms, and packets for clinic appointments
• Files routine information, tests, and reports into research records. Composes correspondence on various administrative issues for the supervisor’s signature
• Enters ID and demographic data to secure an appointment
• Answers incoming calls and routes to appropriate staff
• Enters and updates clinic and/or physician appointment schedule availability into the central appointment computer
• Designs and sets up filing systems and office procedures
• Arranges travel, lodging including travel exception, direct bill request, lodge request and meals, and enter data into the Admissions, Travel, Voucher (ATV) system
• This position is located in Bethesda, Maryland
• Maintains clinic schedule calendar with current updates for the weekly clinic meeting. Orders, monitors/maintains and organizes clinic files, supplies and equipment
• Communicates with various clinical administrative support offices/clinic/diagnostic centers concerning scheduling of patients' appointments, including new screening appointments
• Serves as the administrative office liaison to other Branches and Institutes within the National Institutes of Health (NIH), outside vendors, and procurement
• Collects necessary documents, record arrival times, and complete requests to be read by NIH personnel
• Provides clinical administrative services

Basic Qualifications

• Resourcefulness in problem solving
• In addition to educational requirements, a minimum of five (5) years of similar experience with coordination of patient tests and visits
• Must be able to obtain and maintain a security clearance
• Ability to efficiently compose correspondence, prepare reports from raw data, and design/ set up filing systems
• Ability to identify specific requirements and criteria for each type of appointment (e.g., new, follow-up, specialty case)
• Ability to communicate effectively, both verbally and in writing
• Experience and competency with the following Microsoft Office products: Excel, Outlook, Word, PowerPoint
• Knowledge of record keeping, data management, and computer databases
• Foreign degrees must be evaluated for U.S. equivalency
• Experience with Microsoft software applications
• Strong organizational skills with the ability to successfully manage competing priorities
• Ability to perform with reasonable level of independence and accountability
• Possession of bachelor's degree from an accredited college/university according to the Council for Higher Education Accreditation (CHEA) or four (4) years relevant experience in lieu of degree
• Knowledge of medical terminology and understanding of clinical operations in order to provide adequate patient care arrangements

Preferred Qualifications

• Familiarity with regulatory requirements and guidelines for clinical research
• Knowledge of general scientific, safety, or medical technology and terminology
• Oncology experience
• General familiarity with requirements of clinical protocols and knowledge of special ambulatory care regulations

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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