Patient Coordinator Jobs

Salary Range
$16.81 - $26.85
Overview
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Long-Term Disability
• Paid Time Off
• Generous Retirement Plans
• Gym Membership Discount
• Adoption Assistance
• Tuition Reimbursement
• Flexible Spending Accounts & Health Saving Accounts
• Medical, Dental & Vision Insurance
• CH Wellness Program
• Life Insurance
• Shift Differential
• Employee Assistance Program

For more information on our Benefits & Perks, click here!
Summary
Responsible for welcoming the patient into the care delivery setting and initiates the documentation required for the patient's clinical care as well as the financial clearance. Ensures accurate patient admission/registration. Works closely with both the financial team and the clinical team to ensure the optimum patient experience, accurate registration, and maximum cash flow and reimbursements.
Position Reports To: Rehab Services Director
Essential Functions

• Continual patient assistance through the healthcare system, staying in close contact with therapists, providers, payers and patients. Follows up and completes tasks needed to promptly provide quality patient care before, during and after the patient leaves our facility
• Answer and triage both internal and external calls in a friendly and prompt manner; prioritizing and delegating as needed
• Daily coordination with supervisors, leads, therapists and support staff and oversight of daily staff to ensure smooth flow with excellent written and oral communication skills. Maintains a close and professional relationship with patient advocates, financial services, pre-billers and denials to optimize and assist with the billing process
• Required to maintain active Basic Life Support (CPR) certification.
• Independently works assigned work queue and wait list to ensure patient satisfaction and timely patient access to therapies at Confluence Health.
• Scheduling, rescheduling, canceling and checking-in new and recurring patients. Acknowledging, requesting and collecting patient payments for services and goods received in the therapy and DME areas
• Participates in training of co-workers, education and updating of all staff members for new/updated procedures. Actively participates in departmental process improvements
• Completion of pre-registration, insurance verifications, pre-authorization needs, and assist with post visit follow-up
• Ability to operate office equipment. Assisting in creation of forms, reports, and letters and meeting minutes as requested by supervisors
• Other duties as assigned
• Addresses patient concerns with empathy and urgency. Forwards confidential details to supervisors as needed in a timely fashion
• Capable of identifying urgent requests and special cases. The ability to continually reprioritize and pay close attention to detail as many interruptions may occur, while completing tasks and activities on time
• Greets and addresses all who enter through the Rehab Entrance in a sensible, welcoming and professional way
• Confirmation and review of accurate orders. Entering external orders and referrals promptly, following a prescreen process as required. Scanning, forwarding and prioritizing of incoming medical records for new and current patients

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Position Requirements
Being fully vaccinated against COVID-19 is an essential requirement of working at Confluence Health. Religious and medical exemptions will be considered upon request.
Qualifications
Required:

• Ability to work independently and as part of a team with environmental distractions
• Must be detail oriented, flexible and committed to providing excellent customer service
• Demonstrates skills in planning, organizing, and managing multiple functions and complex processes
• Ability to prioritize assignments and effective time management skills

Desired

• Minimum of three years experience in related position, preferably healthcare
• Prior experience or knowledge of obtaining insurance authorizations
• Knowledge of medical terminology

Physical/Sensory Demands
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position

• Reaching: Below shoulder height - F
• Walking – O
• Bending/Stooping/Crouching - O
• Crawling/Kneeling - O
• Carrying: Over 50 pounds - O
• Twisting/Turning - F
• Pulling/Pushing: Over 50 pounds - O
• Carrying: 25 pounds to 50 pounds - O
• Repetitive Movement - C
• Reaching: Shoulder Height - O
• Sitting/Standing - C
• Lifting: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Lifting: 25 pounds to 50 pounds - O
• Pulling/Pushing: 25 pounds or less - O
• Carrying: 25 pounds or less - O
• Climbing - O
• Lifting: Over 50 pounds - O
• Reaching: Above shoulder height - O

Working Conditions

• Normal office environment which consists of sitting at a desk for long periods of time, talking on the phone or working on computers or paperwork. This environment also consists of working in close proximity to co-workers and the public.

Job Classification

• FLSA:Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position

• Hazardous Substances – No
• Infectious Diseases – Yes
• Blood Borne Pathogens Exposure Potential –Yes
• Noise – No
• Lighting – No
• Cold – Yes
• Ionizing/Non-Ionizing Radiation – No
• Mechanical Hazards – No
• Heat – No
• Unprotected Heights – No