Patient Coordinator Jobs

Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and a range of ancillary and specialty services. Summit Pacific’s vision is “Through Summit Care, we will build the healthiest community in the Nation.” To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org.

Job Summary

The Patient Coordinator is responsible for engaging and reaching out to patients, scheduling visits at Summit as appropriate, and providing needed information to ensure that they are meeting their health goals while coordinating with primary care, and documenting outreach outcomes. This position accurately and safely works with patients and the Population Health & Innovation team to coordinate and schedule care. They will ensure patients are provided with quality and compassionate customer service from the time of referral through follow-up care. Specifically, the patient coordinator will support new population health initiatives to improve health outcomes.

Coordination

Job Duties and Responsibilities

• Ensures accurate patient demographic and billing information is correctly entered into the District’s software system(s).
• Collaborate with the Population Health & Innovation team to support value initiatives and patient coordination among the health care setting.
• Provides follow-up phones calls with patients in need of support.
• Assumes primary responsibility for the accurate and timely scheduling of all patients that are due for a wellness visit.
• Works closely with all patients and payers to ensure maximum benefit utilization for required care and services.
• Assist with data collection and documentation to support value-based needs.
• Support SPMC patients with coordination of primary care services.

General

• Performs other related duties as assigned.
• Essential Job Function
• Support with report filtering, managing, and disseminating as needed.
• Researches and analyzes alternatives for improving workflows. Develops “best practice” recommendations by partnering with other team members in examining data and identifying trends.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Consistently demonstrates SPMC values and provides all patients/customers with an excellent service experience.

Staff Member Responsibilities

• *Adapts to changes in the work environment: Asks clarifying questions and/or provides constructive input in a helpful and respectful manner.
• *Fosters an environment of trust: Treats others with courtesy and respect. Does not engage in gossip or triangulation.
• *Creates positive experiences for patients, customers and, co-workers: Consistently provides a level of service that meets SPMC standards.
• *Demonstrates ongoing learning & development: Participates in ongoing skills training and competency development.
• *Builds and maintains working relationships: Maintains effective working relationships with supervisor and direct co-workers.
• *Exhibits effective work skills: Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results.
• *Facilitates Teamwork: Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment.
• *Supports SP mission, vision, and values: Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to support the Summit Pacific Medical Center mission, vision and values; comply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.

Required Education And Experience

• 1 year of experience in referrals, registration, or patient scheduling
• Knowledge of medical terminology, preferred
• 1 year of experience in a clinical setting handling patient information
• High school diploma or equivalent required, Associate Degree preferred.

Required Licenses, Certifications And/or Registrations

• N/A

Required Knowledge, Skills, Abilities

• Proficient in the use of current technology and software, including intermediate to advanced Microsoft Office skills (Word, Excel, Outlook).
• Proven ability to handle confidential information with discretion. Ability to develop and maintain accurate documentation and records.
• Demonstrated teamwork and collaboration skills. Strong customer service and interpersonal skills; ability to maintain composure and interact calmly and professionally with co-workers, providers, patients and visitors in a fast-paced, high-stress environment.
• Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Grammar and punctuation skills as needed to compose professional documents.
• Strong organizational skills; ability to prioritize, and reprioritize, work as needed to meet objectives.
• Ability to work independently using good judgment, problem-solving, organization, and prioritization skills to complete assignments in a timely, accurate, and effective manner.

This is a union position with a pay range of $19.49 - $27.20 per hour, depending on experience.

Benefits Offered

• Beautiful onsite gym use for employee
• Smoking Cessation Assistance
• Dental
• Life & AD&D insurance
• Additional 457 retirement account for additional funds
• Walking trails
• FSA: healthcare and daycare
• Prescription coverage
• Generous Employer 403b Retirement Match
• Orthodontia
• Vision
• Medical
• EAP – Employee Assistance Program
• Competitive Compensation
• Tuition reimbursement
• Short-Term & Long-Term Disability

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